Commonwealth Secretariat recognizes India's public redress system as global best practice

London: The Commonwealth Secretariat has acknowledged India's Centralized Public Grievance Redress and Monitoring System (CPGRAMS) as a world finest observe that different international locations can undertake for the advantage of their individuals.

The presentation on India's redressal system was given by V. Srinivas, Secretary, Division of Administrative Reforms, on the Biennial Assembly of Commonwealth Officers on the theme: 'Sensible Authorities to Improve Public Service Supply' with deal with adoption of AI in Governance. Institutionalization'.

Ms Patricia Scotland Casey, Secretary General of the Commonwealth, stated, “CPGRAMS is a state-of-the-art grievance redressal system and a smart government best practice. The remaining 1.2 billion citizens of the Commonwealth can benefit from the adoption of the technology, as can the 1.4 billion citizens of India from the platform. Has benefited.”

Namibia's Civil Registration and Important Statistics System (CVRS) and Identification Administration System and Kenya's Human Useful resource Administration and e-Citizen fashions have been additionally lauded as future-ready governance finest practices from throughout the Commonwealth.

The Discussion board introduced collectively Commonwealth Public Service Heads, Cupboard Secretaries, senior public officers, trade champions and distinguished students.

The first goal of the assembly held between 22-24 April was to share up to date information, concepts and experiences on the best way to leverage expertise to help the availability of e-services for optimum service supply and the achievement of the 2030 Agenda for Sustainable Improvement. May be picked up. Commonwealth. It additionally goals to share chosen related case research from some Member States and determine potential partnership and cooperation alternatives.

It was noticed that there’s at the moment a higher appreciation of the significance of digital authorities, which has led to the introduction of e-services in lots of jurisdictions.

Member international locations ratified the CHOGM mandate that seeks to get rid of the digital divide and acknowledged the significance of transformative applied sciences corresponding to Synthetic Intelligence (AI).

Member international locations have recognized the Commonwealth Synthetic Intelligence Consortium (CAIC) as a platform to steer capability growth work on good authorities, which can be utilized for environment friendly redressal of public grievances, enhancing service supply, strengthening integrity techniques and procurement. Reforms might be undertaken successfully.

The assembly was briefed on the Commonwealth Heart for the Enterprise of Authorities, which goals to help capability constructing initiatives for governments, promote good governance and facilitate the achievement of the 2030 Agenda for Sustainable Improvement.

The next actions have been agreed upon and endorsed on the assembly:

The creation of a group of observe for Commonwealth public service leaders to reinforce the alternate of information and experiences.

To conduct a stocktaking train on the state of good governance inside Commonwealth international locations and determine success tales in addition to gaps/demand for digital companies.

To chart a highway map to facilitate the implementation of agreed actions on the nation stage by the subsequent biennial assembly scheduled for 2026.

To share the work being finished by the Commonwealth AI Consortium amongst members and to broaden the variety of members it at the moment reaches via its actions.

Sharing finest practices in future-ready governance from throughout the Commonwealth.

Persevering with provision of technical help to help the implementation of GAPP ideas, together with capability constructing in authorities efficiency administration.

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