Job title: Buyer Success Affiliate, India Distant
Job description: Degreed is the upskilling platform that connects studying to alternatives. We combine every part folks use to study and construct their careers-skill insights, LMSs, programs, movies, articles, and projects-and match everybody to progress alternatives that match their distinctive abilities, roles, and objectives. Degreed exists to find, empower and acknowledge the subsequent era of the world’s experience.
Degreed Consumer Success Associates (CSAs) exist to create and execute techniques and processes to assist a big quantity of shoppers of their Degreed journey. They’re liable for furthering platform adoption and nurturing consumer relationships after implementation and rollout. The CSA would be the face of Degreed to handle key tasks and applications for designated shoppers. This particular person might be required to have robust Degreed product information and be capable to consider, advise and educate shoppers on greatest practices and product enhancements. The CSA may even coordinate engagement and communication efforts alongside the consumer to make sure profitable program supply.
This place might be primarily based remotely in India, Reviews to the Director, Consumer Expertise EMEA & APAC and might be a key member of our Consumer Success crew delivering a world-class expertise to among the main, well-known corporations on the planet. All crew members are anticipated to function on the highest ranges of professionalism with key stakeholders, senior leaders and executives of our shoppers, companions and cross-functional crew members. The highest efficiency measures of this function are fixed enchancment of consumer expertise and elevated consumer advocacy to assist guarantee consumer renewal.
Day In The Life:
- Shortly mitigate dangers and points that will stop or delay success for the consumer
- Persistently ship an distinctive high quality of service to each consumer
- Monitor, measure and talk the true and perceived worth that our services carry to the consumer
- Construct robust relationships with key influencers and keep frequent contact
- Equip shoppers with instruments, assets and coaching to successfully use Degreed
- Coach prospects to undertake greatest practices and maximize product utilization to realize their objectives
- Encourage in our shoppers enthusiasm and dedication to Degreed so that they willingly assist us purchase new shoppers
- Persistently display a transparent understanding of a consumer’s objectives, wants and expectations to the consumer and internally to groups inside Degreed
- Guarantee a consumer is persistently arrange with the correct configurations and robust foundational information to optimize Degreed post-launch
- Affect the consumer to speculate extra in Degreed merchandise or service
Who You Are:
- Means to handle a number of tasks and consumer relationships concurrently, with the power to prioritize
- Organizational Abilities, together with consideration to element
- Relationship administration abilities
- Buyer Service mindset
- Glorious client-facing and inside written and verbal communication abilities
- Languages: Portuguese, Spanish and English required
- Stakeholder Administration
- Enterprise Acumen mindset
- Data of Human Capital Administration, enterprise software program, and/or a background in L&D or Expertise Administration (desired)
- SaaS implementation or assist expertise (most well-liked)
Work Surroundings & Bodily Calls for
Degreed is a remote-first firm, nevertheless our roles are open to in-office or flex work if you happen to stay in a metropolis with a bodily workplace location (when it’s protected to return to the workplace). This function has the chance to function 100% just about from your house workplace. We primarily collaborate with our US and Worldwide colleagues by digital conferences (Zoom), electronic mail, and Slack. On this function, you may be required to function a laptop computer pc (PC or Mac out there), pc software program platforms, and different workplace productiveness equipment as crucial. As a result of nature of this function, you need to be capable to stay stationary for prolonged durations, and should be capable to observe and interpret written and/or verbal communication.
Degreed supplies equal employment alternatives to all workers and candidates for employment and prohibits discrimination and harassment of any kind with out regard to race, colour, faith, age, intercourse, nationwide origin, incapacity standing, genetics, protected veteran standing, sexual orientation, gender identification or expression, or another attribute protected by federal, state or native legal guidelines. This coverage applies to all phrases and circumstances of employment, together with recruiting, hiring, placement, promotion, termination, layoff, recall, switch, leaves of absence, compensation and coaching.
We’re dedicated to the complete inclusion of all certified people. As a part of this dedication, Degreed will present cheap lodging to all certified people with disabilities to take part within the job utility or interview course of, to carry out important job features, and/or to obtain different advantages and privileges of employment.
Pursuant to the San Francisco Honest Probability Ordinance, we’ll think about certified candidates with arrest and conviction information.
Degreed makes use of the E-Confirm employment verification program.
Job date: Sat, 12 Feb 2022 03:17:38 GMT
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