Job title: Senior Reporting Analyst
Job description: We’re hiring and want to join with you as we’re looking out for a Senior Reporting Analyst with TTEC in Ahmedabad, Gujarat.
Accepting digital functions in your safety and the safety of our staff: Apply on-line in the present day to attach with us. This position can be “Work From Home”.
Now, greater than ever, how we join is all the things. Our function is to ship humanity to enterprise – and it is extra related than ever earlier than in in the present day’s atmosphere. We all know we’re stronger collectively, working in direction of a function that issues. As TTEC staff members we raise one another up, ship smiles, and help our communities. Be a part of us in our dedication to ship superb experiences.
We assist international manufacturers present an excellent expertise to their prospects, construct buyer loyalty, and develop their enterprise. We had been based on one tenet: buyer experiences which might be easy, impressed, and extra human ship lasting worth for everybody. Your position brings that precept to life.
What You may be Doing
Offering worth add to the Shopper Operations groups at TTEC Ahmedabad by way of era and evaluation of assorted studies & dashboards offering the correct image to the involved stakeholders.
As a Senior Reporting Analyst, You may Take pleasure in:
- Enjoyable, gifted and witty teammates
- Educated, encouraging, and current management
- Household-friendly atmosphere
- Free-spirited, theme-based worker occasions
- Various and community-minded group
- Profession-growth and plenty of studying alternatives for aspiring minds
- And sure…all of the aggressive pay and advantages you’d count on
On a typical day, you will
Ship well timed and correct agent stage efficiency, effectivity, and reliability reporting in an Enterprise stage
– Keep and ship Every day, Weekly and Month-to-month Enterprise efficiency studies / Dashboards
– Different Advert-hoc reporting wants ex. Attrition, Absenteeism and different efficiency and compliance metrics report
– Present the thirst of self-development by finishing trainings on TTECs proprietary Studying Administration system
Keep database information and performing routine audits of information validating correct website, consumer, and mission relationships
– Present ad-hoc reporting help to stakeholders
– Construct and develop studies each proactively and in response to enterprise want to enhance operational efficiencies
– Have to develop and keep heart operations information options that make the most of IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and different information administration and Enterprise Intelligence instruments
– Present insights and analytics to assist operations in bettering processes, productiveness and effectivity KPIs in an Enterprise stage
Why You? What You Convey:
Connections are all the things right here at TTEC. Which means we join with our prospects, our teammates and most significantly with you. And the flexibility to attach your self is what you carry to the desk… together with the next:
- Expertise in reporting (operations and monetary) is most well-liked
- Expertise with Reporting is required
- 5+ years name heart or outsourcing expertise
- Enterprise Intelligence Platform Administration (Tableau, Bix, Salesforce & and so on.) expertise is most well-liked
- Potential to ship high-quality outcomes, on time and on the right track
- Potential to work cooperatively with stakeholders and staff member to resolve the problems readily available
- Benefit from the pleasure of a dynamic atmosphere
- Exemplary communication abilities to incorporate written, verbal abilities and superior listening abilities
- Bachelor’s diploma in a business-related discipline or equal most well-liked
- Superior talent in Excel and different MS Workplace functions
- Should have the ability to work in a versatile shift
Click on on the Apply Now button.
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Thanks for making use of – it is time to share this chance along with your community and expertise the happiness of working with mates (moreover us, in fact).
TTEC is proud to be an equal alternative employer. TTEC embraces and is dedicated to constructing a various and inclusive workforce that respects and empowers the cultures and views inside our international groups. We try to replicate the communities we serve, by not solely delivering superb service and expertise, but additionally humanity. We make it some extent to verify all our staff really feel valued, belonging and comfy being their genuine selves at work. As a worldwide firm, we all know range is our energy as a result of it permits us to view issues from completely different vantage factors and each particular person to carry worth to the desk in their very own distinctive manner. However don’t take our phrase for it, take a look at a few of the range and ladies in management awards on TTECjobs.com.
For extra details about TTEC, go to ttecjobs.com or search #ExperienceTTEC all through social media to interact within the international dialog.
Location: Ahmedabad, Gujarat
Job date: Sat, 05 Feb 2022 06:08:50 GMT
Apply for the job now!