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Job Alert : Vice President – US Card Collections – Training & Operations – BPO/ITeS (16-25 yrs)

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Job title: Vice President – US Card Collections – Coaching & Operations – BPO/ITeS (16-25 yrs)


Job description: VP Course of Coaching – US Card Collections for an MNC BPO (Mumbai / Bangalore / Delhi)

This function will likely be accountable to steer the potential growth groups throughout all purchasers/engagements for the US Assortment (Credit card) enterprise. Is predicted to personal and govern finish to finish studying interventions throughout all phases of the enterprise.

This contains figuring out and assessing present and future coaching wants, repeatedly creating and bettering coaching content material and supply strategies, companion with content material design crew to create e-learning programs and work with inner stakeholders and purchasers to assist in assembly key KPIs


VP Coaching will likely be accountable for the next and can report into the EVP Head of Functionality Growth

– Oversee all Coaching wants

– Meet KRA’s as agreed and any which will get added because of enterprise wants

– Accountable for creating and sustaining a coaching and growth technique for the Enterprise

– Work with the enterprise leaders and managers to determine gaps and implement plans to shut and enhance

– To supervise and guarantee supply of key coaching and growth tasks

– Lead the Coaching perform for migration of latest companies from the Shopper web site to desired work location.

– Work carefully with the Shopper to know their product/service after which design/customise the coaching content material to make sure environment friendly data switch as could also be required.

– Have a framework for educational design and coaching analysis

– Work carefully with Coaching Managers within the design and supply of studying frameworks, practices and options in the course of the growth of the coaching program. Suggest studying methodologies to finest go well with target market.

– Plan for assets (People and Infrastructure) in a well timed method to keep away from delays and sure impression on enterprise deliverables.

– Design and execute sturdy governance plans to speak with the inner Clients, Stakeholders and Shoppers to achieve info, suggestions and approval.

– Co-ordinate with different centres to share finest practices, steady enchancment of content material, supply and guarantee adherence to finest practices recognized in FSL coaching and on-job coaching.

– Handle funds for the Coaching Operations

– Take part in key boards both at shopper web site or some other web site and be an envoy of Firstsource on the entire for the programme


– 16+ years of general expertise with 10+ years of coaching expertise in US Collections business with Credit card assortment associated area expertise

– Ought to have managed groups and coaching processes in US Assortment apply for at the least 4 plus years

– Potential to deal with advanced task and create overview of advanced tasks and talk plans and approaches in clear, concise {and professional} method in verbal and written kind.

– Expertise in coaching analysis strategies

– Educated to Degree degree

– Ought to have led a cross cultural crew

– Expertise of coaching and growth supply methodologies – In individual and digital

– Expertise of creating and implementing coaching and growth technique, coverage and tasks. Confirmed monitor file of working at managerial degree inside a coaching supply perform main a crew of coaching supply and design workers

– Potential to work throughout the coaching cycle from coaching wants evaluation, design, supply and analysis

– Ought to have sound venture administration expertise

– Shopper/ Buyer Relationship Administration expertise

candidates can name us @ 040-40101210/8977001402.

Girls-friendly office:

Maternity and Paternity Advantages

Anticipated wage:

Location: India

Job date: Thu, 27 Jan 2022 01:03:15 GMT

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