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HomeJobsJob Posting : Associate Director - Process Excellence - Collections - BPO

Job Posting : Associate Director – Process Excellence – Collections – BPO

Job title: Affiliate Director – Course of Excellence – Collections – BPO

Firm: Black Turtle India Pvt. Ltd.

Job description: Affiliate Director (AD) Course of Excellence (PEX)_Mumbai_Bangalore

Obligations :

– Identification, lead, handle, mentor or execute course of enchancment and digitization initiatives for help features with the target of eliminating price, bettering Buyer expertise and Rising effectivity

– Set up constructive working relationships at senior ranges with practical heads.

– Zeal to construct a tradition of steady enchancment and innovation.

– Flexibility and initiative in reaching the specified consequence

– Coach, information and help workforce to realize workforce, division and strategic goals.

– Handle and execute as per plan key cross practical cross geography organizational initiatives.

– Flexibility to make use of information pushed, course of pushed , or Creativity primarily based strategy to drawback fixing (or) alternative identification

– Assist thought era initiative throughout the help operate.

– Design and facilitate drawback fixing workshops / kaizen occasions / design sprints.

– Discover alternatives for top impacting transformation initiatives

– Assist utilization of analytics to drive enterprise outcomes

Qualification & Expertise :

Important :


– LSS Black Belt Certification (or) Administration Consulting Expertise (10-12 years)

– Robust analytical, drawback fixing, facilitation and challenge administration abilities

– Expertise in Collections enterprise will likely be an added benefit

– Expertise in facilitating drawback fixing workshops / kaizen occasions / Design sprints.

Fascinating :

– Statistical Discovery Software program – JMP / Minitab

– Automation platforms / Robotics (RPA)

Black-Turtle Pvt. Ltd.

Anticipated wage:

Location: Mumbai, Maharashtra – Bangalore, Karnataka

Job date: Fri, 17 Jun 2022 06:17:23 GMT

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