Firm: NTT Information
Job description: Req ID: 281418NTT DATA Providers strives to rent distinctive, progressive and passionate people who wish to develop with us. If you wish to be a part of an inclusive, adaptable, and forward-thinking group, apply now.We’re presently in search of a CICS, COBOL, DB2, VSAM, MQ and JCL – Supervisor to hitch our workforce in Bangalore, Karnātaka (IN-KA), India (IN).Obligations:Should possess hands-on expertise working in an purposes manufacturing help/utility growth surroundings.They need to additionally possess detailed information of a number of methods, in addition to an in-depth understanding of the performance for these methods to troubleshoot and resolve purposes tickets.Present 2nd and third stage help for essential and non-critical automotive manufacturing purposes for a big automotive firm.The position is to take care of, management and help the purposes on the manufacturing strains.Technical help and upkeep actions for the purposes.Each day duties to be carried out:Working with the consumer’s processes (incident, downside, change administration).Speaking and dealing intently with the customers and the consumer.Each day conferences with the workforce, occasional conferences with the consumer.Downside evaluation and documentation.Performing root trigger evaluation.Supply code evaluation.Creating bug repair, releases and upgrades for the purposes.Sometimes configuring and optimizing the applying and infrastructure.
- Accountable for monitoring and responding to open tickets submitted by way of an incident administration system.
- Troubleshoot and escalate alerts that can’t be resolved to applicable part.
- Prioritize and deal with service requests and incidents.
- Progress points and supply related info for troubleshooting or for clarification.
- Determine alternatives for course of enchancment and contribute to departmental initiatives.
- Accountable for enhancing and documenting the technical processes round utility help (utilizing Confluence).
- Work collaboratively with Account Managers on change requests, managing points and establishing priorities.
- Deal with late evening and weekend emergency help on as required.
- Resolve system issues throughout non-business hours or backlogs by offering off-hours help as wanted.
- Make sure the efficiency of each day well being checks of the purposes, scripts, and infrastructure by help workforce.
- Develop scripts works with workforce to automate repeatable guide duties.
- Accountable for troubleshooting and resolving utility.
- Rotational Shift/ On name requirement is required in future.
- Lead the workforce and make clear their technical queries on Mainframe applied sciences.
- Major Abilities: COBOL/JCL, DB2, IBM WebSphere MQ.
- Reporting and presenting to consumer.
- Single Level of Contact for the workforce.
- Good Communication.
- ITIL4 certification is obligatory
Language: German (Non-compulsory). Good to know to learn, write and communicate in German language.About NTT DATA ProvidersNTT DATA Providers is a acknowledged chief in IT and enterprise companies, together with cloud, knowledge and purposes, headquartered in Texas. As a part of NTT DATA, a $30 billion trusted international innovator with a mixed international attain of over 80 international locations, we assist purchasers rework by way of enterprise and expertise consulting, business and digital options, purposes growth and administration, managed edge-to-cloud infrastructure companies, BPO, methods integration and international knowledge facilities. We’re dedicated to our purchasers’ long-term success. Go to nttdata.com or LinkedIn to be taught extra.NTT DATA Providers is an equal alternative employer and considers all candidates with out relating to to race, colour, faith, citizenship, nationwide origin, ancestry, age, intercourse, sexual orientation, gender id, genetic info, bodily or psychological incapacity, veteran or marital standing, or another attribute protected by legislation. We’re dedicated to creating a various and inclusive surroundings for all workers. In case you want help or an lodging as a result of a incapacity, please inform your recruiter in order that we could join you with the suitable workforce.
Anticipated wage:
Location: Bangalore, Karnataka
Job date: Fri, 06 Sep 2024 07:25:41 GMT
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