
Firm: Concentrix
Job description: Job Title: Communication CoachJob DescriptionConcentrix is a technology-enabled international enterprise providers firm specializing in buyer engagement and enhancing enterprise efficiency. We companion with formidable, progressive executives around the globe to future-proof their enterprise and keep forward of the competitors and buyer expectations.Function and Key tasks:Construct and maintain skilled and communication abilities for advisors in NHTDetermine Studying wants of brokers/ another learners/ enterprise as a studying advisorDesign coaching curriculum utilizing the ideas of Educational DesignWork intently with the CXHQ/VA crew to make use of supplies (e.g. recorded calls) from companies in coaching and to customise coaching in accordance with the Venture/course of.Observe and consider trainee efficiency throughout actual time coaching classes.Observe and preserve trainee attendance and trainee certification information for audit functions.Provoke and take part within the tasks of the crew and the divisionConduct refresher or stratified coaching batches on NHT modulesConduct audits and suggestions for the focused inhabitants with the target of enhancing scores for coaching throughput or conversionWhen not concerned in batches, be keen to help Nationwide Command Heart with the language assessments for hiringPreserve key MIS associated to all of the above actions.CAT rating of 6.5 or aboveEndure and clear TTT- inhouse certification programMust be keen to work in shifts together with the crew in buyer enterprise time.Key abilities and data:For exterior candidates – 3 years of related expertise within the BPO is desiredSensible and centered on Metrics. Must be conversant in Metrix and information reportingCapability to obviously articulate to the administration -various initiatives and experiencesGood analytical abilitiesExcessive stage of proficiency in Energy Level and ExcelPlanning and Organizing AbilitiesGlorious verbal and written communication abilities.Thorough data of coaching procedures, strategies, and strategiesExpertise in delivering coaching programsPublicity to common HR/personnel administrationReporting abilities – To conduct displays and information interpretationPublishing displays/ for weekly, month-to-month and quarterly evaluationsQualification : CommencementDisclaimer:-‘Neither Concentrix nor any licensed third get together who help with our recruitment course of, ever ask candidates for ‘recruitment’, ‘processing’ or another sort of charges in trade for provide letters from Concentrix. Provide letters and different recruiting correspondence from Concentrix are printed on Concentrix letter head with genuine signatures of acceptable Concentrix authorities.Location: IND Bangalore – MTP C4, third FlrLanguage Necessities:Time Sort: Full timeIn case you are a California resident, by submitting your data, you acknowledge that you’ve learn and have entry to the
Anticipated wage:
Location: Bangalore, Karnataka
Job date: Tue, 21 Jan 2025 23:18:17 GMT
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