Job title: Marketing consultant – Voice Help/Buyer Care – BPO (0-6 yrs) Ahmedabad/Bangalore/Gurgaon/Gurugram/Kolkata/Mumbai/Navi Mumbai (After-Gross sales / Buyer Service)
Job description: Course of Identify : FK/ Vacation/ Mantra/ VodafoneDesignation : Senior Govt operations (CSA)Marketing consultant must deal with Queries, Requests and Complaints from prospects tactfully, present wonderful buyer expertise at each interplay and making certain finish to finish decision by taking full possession for the client in each transaction. The objective is to realize superior buyer engagement and guarantee a major enchancment in buyer expertise.Qualification / Eligibility Standards : (Pre-Requisite) – Graduate in any stream, – Ought to have minimal 1 12 months of related work expertise as a advisor (Not from Telecom Background)- Language capabilities – English & Hindi (Written & Verbal) – one further regional – Language Tamil/ Telugu/ Kannada/ Malayalam (preferable) – Adhere Variety ratio Male/Feminine – 60:40 ratio – Consultants to be from related business (telecom to be strictly prevented), ideally with Worldwide contact Middle Expertise.Agent Profile :- Compassion – Understands and responds appropriately and respectfully to emotional parts behind responses: Empathy and Apology – Buyer Centricity – The mindset of “highest value for the customer” all the time willingness to assist, exhibit possession, and a spotlight to particulars – Composure – Stays calm beneath strain: Courteous, and Skilled – Communication Proficiency – Potential to convey message successfully: Comprehension, Energetic Listening, Price & Readability of Speech, Conversational Potential – Potential to grasp the client downside and supply resolution or data as per firm insurance policies and course of – Potential to compose grammatically appropriate, concise, and correct paragraph/essay/letter – Good understanding of etiquette for written communication (each electronic mail and chat)Screening course of :- Common HR screening to examine on the pre-requisites and stability – Advisor/FTE screening is completed by way of AMCAT evaluation and VETI 4 equal SVAR 60 and above rating is taken into account. – Psychometric analysis is included inside AMCAT evaluation. – Typing take a look at included in AMCAT evaluation and choice standards is about at 25 WPM at 85% accuracy- Following with Coaching, Operation and Shopper spherical of Interview.CTC : Ranges between: 23000 PM6 working days per week, Operations, rotational off, Hours of operation might be 24×7 (ref:updazz.com)
Job date: Wed, 13 Apr 2022 05:35:22 GMT
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