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Job Posting : Corporate Gurukul – Counsellor (3-6 yrs) Gurgaon/Gurugram/Bangalore/Chennai (Telesales/Inside Sales/BPO)
Firm: Company Gurukul
Job description: Firm Overview:- Company Gurukul, a frontrunner in experiential studying and utilized analysis, is looking for a extremely expert and empathetic Counsellor to craft compelling and supportive communication that aligns with our mission and resonates with our B2C training and career-focused viewers.- The best candidate could have a deep understanding of constructing rapport and belief, proficiency in creating clear and efficient communication for consumer interactions, on-line platforms, and supporting supplies similar to personalised steering plans.- A robust grasp of communication greatest practices, together with lively listening and empathetic phrasing, and the power to leverage AI instruments to boost consumer communication and assist are important.Job Abstract:- We’re looking for a passionate and pushed Counsellor to affix our B2C staff. This position is right for people trying to construct a rewarding profession in counselling and who possess distinctive communication expertise.- As a Counsellor, you can be answerable for offering steering, assist, and personalised options to our purchasers by telephone consultations and different communication channels.- You’ll play a vital position in understanding consumer wants, addressing their issues, and serving to them navigate their journey in the direction of success.Tasks:Consumer Session & Steerage:- Conduct thorough telephonic consultations to grasp consumer wants, challenges, and aspirations.- Present personalised steering and assist primarily based on consumer necessities.- Provide knowledgeable recommendation and proposals associated to [mention specific areas of counselling – e.g., career planning, educational choices, personal development].- Develop and preserve sturdy rapport with purchasers, constructing belief and fostering optimistic relationships.Communication & Outreach:- Conduct outbound calls to potential and current purchasers to schedule consultations and comply with up on progress.- Successfully talk complicated info in a transparent and concise method.- Make the most of varied communication channels (telephone, electronic mail, chat) to work together with purchasers.- Preserve detailed and correct data of consumer interactions and progress.Drawback-Fixing & Assist:- Determine and deal with consumer issues and challenges in a well timed {and professional} method.- Present empathetic and supportive counselling to purchasers going through tough conditions.- Develop and implement methods to assist purchasers overcome obstacles and obtain their targets.Adaptability:- Be open to studying and adapting to new counselling methods and applied sciences.Gross sales/Conversion:- Clarify and promote firm services or products to purchasers, and convert leads into prospects.- Obtain set targets for consumer engagement and conversion.B2B Account Administration:- Act as the primary level of contact for faculties and faculties, addressing any points or issues they might have- Collaborate with inside groups to make sure the well timed supply of merchandise/companies and- Perceive the distinctive wants and challenges of every establishment and supply tailor-made options.{Qualifications}:- Ardour for counselling and serving to people obtain their targets.- Wonderful verbal and written communication expertise.- Robust interpersonal and relationship-building expertise.- Skill to empathize with and perceive consumer wants.- Robust problem-solving and decision-making expertise.- Skill to work independently and as a part of a staff.- Proficiency in utilizing telephone programs and CRM software program (most well-liked).- Flexibility and flexibility to altering priorities.- Expertise in telephonic customer support or gross sales is a plus.- Any related diploma or certification in counselling, psychology, or associated subject is a plus.- A robust want to be taught and develop throughout the counselling subject.Private Attributes:- Empathetic and compassionate.- Affected person and understanding.- Positive and enthusiastic.- Outcomes-oriented.- Extremely organized and detail-oriented.Advantages:- Alternative to construct a rewarding profession in counselling.- Aggressive wage and advantages bundle.- Ongoing coaching {and professional} growth alternatives.- Supportive and collaborative work surroundings.- Likelihood to make a optimistic affect on individuals’s lives.Be a part of us and play a key position in shaping the voice of Company Gurukul, empowering college students and professionals by experiential studying and utilized analysis. (ref:updazz.com)
Anticipated wage:
Location: India
Job date: Sat, 26 Apr 2025 04:10:00 GMT
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