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Job Posting : Cult.fit – Assistant Manager – Telesales (4-6 yrs) Bangalore (Tele Sales/BPO)


Job title: Cult.match – Assistant Supervisor – Telesales (4-6 yrs) Bangalore (Tele Gross sales/BPO)

Firm: Cultfit

Job description: Asst. Supervisor – Tele Gross sales Job Title : Assistant Supervisor – Enterprise OperationsTeam : Assisted SalesReporting to : Operations Lead, Assisted SalesJob Description : Dealing with each day operations :- Ensuring that the proper procedures are adopted and routinely giving instructions. – Supporting staff members for any escalations to make sure enough decision. – Perceive all of the merchandise, companies, procedures and pointers in depth and talk identical to all staff members – Main the staff on corrective actions derived from each day information evaluation with minimal supervision from Ops LeadTeam Administration :- Independently lead staff of 60-70 consultants with assist of 4-5 TLs- Setting of each day targets for the staff to be able to obtain weekly/month-to-month target- Fostering a wholesome tradition and excessive degree of self-discipline within the staff – Motivating the staff to work in an environment friendly method and serving to them to cowl up any loopholes- Coaching of brokers to make sure higher buyer satisfaction and higher name high quality. – Evaluating efficiency of the staff members on each day foundation and sharing common feedback- Monitor calls to make sure that due procedures and high quality requirements are strictly adhered to. Buyer Focus :- Reaching the assigned goal for gross sales and conversion and following all SOP’s – Be sure that prospects are saved comfortable and happy always by offering immediate response and options to their challenges always. – Guarantee a secure and harmonious working setting for all different staff members and delegate duties to all staff members- Engaged on recruitment of consultants, staff administration, staff teaching, staff dealing with, atc.Information Evaluation & Insights :- Creating informative information cuts to provide enterprise course to the team- Extremely information oriented and possess proactive method to taking corrective measures with minimal supervisionBehaviors : – Minimal Qualification; Commencement/PG- Expertise of 4+ years into staff administration. – Ought to have sound information of Tele gross sales and Chat course of’ metrics – Go getter angle with extraordinarily excessive degree of curiosity to search out out ‘how’s’ of business- Means to find out about services and describe/clarify them to the prospects – Means to construct rapport and trusting relationships- Clear communication and lively listening expertise – Means to adapt to altering setting and openness to be taught – Means to multitask and arrange actions based mostly on priorityRounds :- Spherical 1; Screening by Expertise Acquisition Staff- Spherical 2 ; Resume screening by Ops Lead- Spherical 3 ; Interplay with Ops Lead- Spherical 4 ; Presentation with the Panel- Spherical 5 ; HR Spherical (ref:updazz.com)

Anticipated wage:

Location: Bangalore, Karnataka

Job date: Wed, 27 Apr 2022 23:20:57 GMT

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