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Job Posting : Customer / Client Support Executive

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Job title: Buyer / Consumer Assist Government

Firm: Innowyze World Options (Opc) Personal Restricted

Job description: As part of the Technical Assist Crew, you may be in fixed communication with the client/consumer and customers of the applying serving to them resolve.

About: The MetroMax Group The MetroMax group is a conglomerate based mostly out of Atlanta, USA. Moreover Atlanta, we’ve got our workplaces in Bangalore and Mohali in India. The MetroMax Group is a bunch of corporations working within the transportation and logistics sector. The MetroMax Group gives trucking, last-mile supply, dispatch, BPO, and IT companies within the transportation sector. The group relies out of Atlanta, which is the transportation hub for the USA. Atlanta has the world’s busiest airport, third largest US port, and is house to 85% of the world’s largest 3PL corporations. The MetroMax group leverages its deep connections inside the Transportation trade to supply an array of companies to a large spectrum of shoppers. The MetroMax Group’s India heart anchors the BackOffice help and IT/BPO companies for the MetroMax group. The India heart can be main Enterprise Course of and Know-how associated improvements for the MetroMax group. This function is with The MetroMax Group, India -Bengaluru (Bangalore) location Designation: Buyer / Consumer Assist Government Work location: Bangalore WFH or workplace: Work from Workplace. Work Timings: 4:30 PM -1:30 PM IST 6:00 PM-3:00 AM IST (Relying on the method) Working Days: 5 Days (Monday – Friday) Time: Quick Who’re we searching for As we develop and develop our Merchandise, we’re searching for a dynamic Technical Assist Government to hitch our help staff to help our inner and exterior shoppers, enhance & strengthen our help system and relationship with them, helping Inside stakeholders, growth groups, because of this serving to us construct and preserve higher Merchandise. Job Description : As part of the Technical Assist Crew, you may be in fixed communication with the client/consumer and customers of the applying serving to them resolve Software or resolution associated points. You may be liable for resolving buyer/shoppers Points efficiently based mostly on the SOP, and documentation of Points and suggestions to be shared with the event staff to be carried out. Additionally, you will assist preserve observe of the person Points, expertise inside the Functions and extra importantly acquire suggestions which will probably be transformed into necessities and generate related Reviews when required. Multi-tasking, data-management and documentation is a key a part of the method. Tasks : Present help for the shoppers and customers of the applying. Help in consumer/buyer Software associated Points. Co-ordinate with the help staff. Managing the person expertise by offering fixed and constant help. Producing Reviews as required. Addressing & documenting person Points. Recording and categorizing Points. Supporting the staff with any crucial Backend duties. What do that you must Succeed Consideration to element is a should as any unresolved Points within the Course of can halt the operations of the person’s firm. Flexibility and Adaptability to modifications within the Course of. Prepared to work below stress. Means to suppose quick in your toes throughout a disaster and reply accordingly with a contingency plan for future. Working data of Workplace 365 instruments Wonderful communication expertise each written and verbal are a should. Means to work together with shoppers/prospects comfortably. Nice Multi-tasking expertise are wanted as you may be engaged on a number of threads concurrently. {Qualifications} : Good Proficiency in spoken and written English is required (America/British accent is a Bonus). Working Information of fundamental MS Workplace instruments like Excel, phrase and PowerPoint is a should. Good Information Administration experience (most well-liked). Prior Expertise with a Software program Product help is a Bonus. Education- Undergraduate in Laptop Science Most well-liked Why we On-time wage Insurance and ESIC Supplied / PF Job Safety Pleasant and cooperative work surroundings Full performance-oriented firm Getting related to a bunch of corporations One of many main Logistics corporations within the US. The quick medical backup offered by the corporate for COVID Sufferers Thanks and Regards HR Crew The MetroMax Group Be aware: Please add an outline on how you may be an incredible match this function in your resume.

Anticipated wage:

Location: Bangalore, Karnataka

Job date: Sat, 14 May 2022 22:16:43 GMT

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