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Job Posting : Customer Service Analyst

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Job title: Buyer Service Analyst

Firm: American Specific

Job description: Job Description:

You Lead the Manner. We’ve Bought Your Again

At American Specific, we all know that with the appropriate backing, folks and companies have the ability to progress in unimaginable methods. Whether or not we’re supporting our prospects’ monetary confidence to maneuver forward, taking commerce to new heights, or encouraging folks to discover the world, our colleagues are continually redefining what’s potential — and we’re proud to again one another each step of the way in which. If you be part of #TeamAmex, you develop into a part of a various neighborhood of over 60,000 colleagues, all with a typical aim to ship an distinctive buyer expertise day-after-day.

Comprised of key inner and exterior servicing capabilities, GSG delivers extraordinary buyer care to Card Members, retailers, and business purchasers world wide, whereas offering world-class credit score, collections, and fraud companies. The group can be house for a number of shared companies that assist to energy American Specific together with procurement/provider administration, actual property & office experiences, and gross sales operations & enterprise enablement. GSG groups additionally associate with companies throughout the corporate to develop methods and execute complicated change initiatives. Every interplay is an opportunity to deliver the model to life for our prospects and colleagues and assist construct on Amex’s repute for belief, safety, and repair.

We again our colleagues with the help they should thrive, professionally and personally. That’s why we’ve got Amex Flex, our enterprise working mannequin that gives better flexibility to colleagues whereas guaranteeing we protect the vital points of our distinctive in-person tradition. Relying on position and enterprise wants, colleagues will both work onsite, in a hybrid mannequin (mixture of in-office and digital days) or absolutely nearly.

Job Description:

The Major Goal Would Be to Ship Very Excessive Requirements Of Buyer Service By Dealing with Correspondence / E mail From Program Directors of HK/SG Markets.

Guaranteeing Decision Is Offered Precisely & Promptly.

Full All Transactions Agreed With The Buyer And Adhere To All Timelines And Deadlines Set. Deal with All Calls, Written Buyer Enquiries, Upkeep And Non-Se Disputes For Clients In A Well timed And Correct Method.

Guarantee Clean Functioning Of Crew By Assembly Key Efficiency Indicators & Attaining Laid Down SLA’s.

Work With Different Operations Departments And Buyer Teams To Ship High quality Service And Help New Product Launches, Promotions And so on

Contribute In the direction of Crew Objectives By Strictly Managing Particular person Targets.

Recommend Course of Enhancements / Adjustments To Obtain & Guarantee “First Contact Resolution”. • Accountable For Guaranteeing Good Scores On Exterior Buyer Surveys E.G. VOCm.

Ought to Be Self Pushed And Be Ready To Establish Methods To Do Issues In a different way That Will Constantly Enhance The Enterprise.

Display Private Excellence In All Duties And Tasks.

The Major Goal Would Be to Ship Very Excessive Requirements Of Buyer Service By Dealing with Correspondence / E mail From Program Directors of HK/SG Markets.

Guaranteeing Decision Is Offered Precisely & Promptly.

Full All Transactions Agreed With The Buyer And Adhere To All Timelines And Deadlines Set. Deal with All Calls, Written Buyer Enquiries, Upkeep And Non-Se Disputes For Clients In A Well timed And Correct Method.

Guarantee Clean Functioning Of Crew By Assembly Key Efficiency Indicators & Attaining Laid Down SLA’s.

Work With Different Operations Departments And Buyer Teams To Ship High quality Service And Help New Product Launches, Promotions And so on

Contribute In the direction of Crew Objectives By Strictly Managing Particular person Targets.

Recommend Course of Enhancements / Adjustments To Obtain & Guarantee “First Contact Resolution”. • Accountable For Guaranteeing Good Scores On Exterior Buyer Surveys E.G. VOCm.

Ought to Be Self Pushed And Be Ready To Establish Methods To Do Issues In a different way That Will Constantly Enhance The Enterprise.

Display Private Excellence In All Duties And Tasks.

  • Graduate With Work Expertise in Card Operations / Buyer Providers Space
  • Sound Written And Verbal Communication Expertise
  • System Savvy And A Eager Learner Of Mainframe Techniques And Advanced Excessive Worth Card Merchandise. Good Home windows PC Expertise Particularly Ms Package deal
  • Sound Choice-Making Means.
  • Card Servicing Background & Entrance-Finish Buyer Servicing With World Relationships (Most popular)
  • Means To Work With A number of Constituencies / Departments . Means To Work Inside A Demanding Crew Surroundings.
  • Shift window of the profile is 7am to 7pm. Ideally versatile for shift surroundings.

American Specific is an equal alternative employer and makes employment choices with out regard to race, coloration, faith, intercourse, sexual orientation, gender identification, nationwide origin, veteran standing, incapacity standing, age, or some other standing protected by legislation.

Supply of employment with American Specific is conditioned upon the profitable completion of a background verification examine, topic to relevant legal guidelines and rules.

Anticipated wage:

Location: Gurgaon, Haryana

Job date: Tue, 22 Mar 2022 23:35:58 GMT

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