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Job Posting : Customer Service & Operations Analyst

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Job title: Buyer Service & Operations Analyst

Firm: Royal Financial institution of Scotland

Job description: Our folks work otherwise relying on their jobs and wishes. From residence working to job sharing, go to the to seek out out extra. This position relies in India and as such all regular working days should be carried out in India. Be a part of us as a Buyer Service &

Our folks work otherwise relying on their jobs and wishes. From residence working to job sharing, go to the to seek out out extra. This position relies in India and as such all regular working days should be carried out in India. Be a part of us as a Buyer Service & Operations Analyst On this buyer centric position, you may ship profitable outcomes on your clients by investigating their queries and understanding their wants You may be liaising with clients and companies to precisely accumulate info in an effort to remedy their queries This is a chance to be recognised as a topic skilled, enhancing your status all through the financial institution What you may do As our Buyer Service & Operations Analyst, you may keep a transparent understanding of the wants of our clients and stakeholders to ship essentially the most applicable and fit-for-purpose options when coping with complicated points. You may additionally help the unit chief by allocating work, ensuring processes are adopted and serving to within the improvement of enterprise continuity plans. Your day-to-day actions will embrace: Authorising and investigating all transactions to outlined KPIs Offering specialist help by monitoring and sharing MI Accumulating and analysing the required info from the shoppers and companies Reviewing processes which could possibly be enhanced to enhance the shopper expertise The talents you may want With a view to excel on this position, you may have robust customer support skills together with buyer and trade data. You may additionally work nicely in a fast-paced atmosphere and have good organisational expertise for delivering to deadlines. You may additionally reveal: An consciousness of modifications in traits, insurance policies and rules An understanding of our trade and its clients A radical understanding of merchandise, processes and banking programs

Anticipated wage:

Location: Delhi

Job date: Mon, 11 Apr 2022 22:42:08 GMT

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