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Job Posting : Customer Service Specialist

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Job title: Buyer Service Specialist

Firm: CIEL HR Companies

Job description: Expertise:- At the least 3 Years in an identical position. Wage:- 3 – 6 LPA {Qualifications}:- Any graduate Trade: Ideally Tech. Should be product-oriented Shift timings:- US Shift (9 PM-6 AM) (Preliminary Work From Home, Will convert to workplace, as soon as the offic

Expertise:- At the least 3 Years in an identical position. Wage:- 3 – 6 LPA {Qualifications}:- Any graduate Trade: Ideally Tech. Should be product-oriented Shift timings: – US Shift (9 PM-6 AM) (Preliminary Work From Home, Will convert to workplace, as soon as the workplace turns into 24X7) Discover Interval: Max 1 month Job Description Guarantee to offer glorious customer support by way of cellphone, e-mail, chat, and many others. in a well timed and correct method. Function liaison between buyer assist staff, administration and buyer to enhance customer support and enterprise productiveness. Analyse buyer complaints and supply applicable corrective actions. Help immediately or route clients to the suitable personnel for help. Guarantee buyer satisfaction by assembly buyer wants in a courteous and well timed method. Present insightful recommendation and pleasant, hands-on technical assist to clients in want. Put together documentation and reviews on routine buyer correspondence for future reference functions. Help in coaching friends on bettering buyer assist service. Develop and preserve in-depth product data. Conduct buyer surveys in regards to the companys service in order to acquire suggestions. Talk buyer suggestions to technical and advertising and marketing groups as a way to develop processes for higher serving clients. Preserve weekly reviews on buyer inquiries, responses and suggestions in order to develop customer support analytics and tendencies. Rapidly diagnose product points on the spot, explaining conditions with persistence and compassion. After figuring out whether or not repairs could be accomplished or a alternative is required. Provide options to shortly get customers up and operating once more. Even when you’re juggling multiple buyer, you keep aware of their time calls for in addition to your individual. service dedication with type, velocity, and ability. And also you earn the belief of shoppers and colleagues alike as you provide mentorship, data, and even ideas and coaching. Further Necessities People who’re able to work in UK and US shifts. A flair for buying abilities in technical repairs and an eagerness with Know-how Merchandise. Wonderful prioritization abilities and a capability to make selections shortly. Wonderful verbal and written communication abilities. Success in staff environments, demonstrating shared duty and accountability with different staff members. Flexibility together with your schedule. Your work hours might be primarily based on enterprise wants. Key {Qualifications} Robust individuals abilities and a knack for problem-solving. Means to keep up composure and buyer focus whereas troubleshooting and fixing technical points. Means to stick to a schedule of buyer appointments. Candidates Ship resume on [HIDDEN TEXT]

Anticipated wage:

Location: Mumbai, Maharashtra

Job date: Thu, 26 May 2022 22:54:30 GMT

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