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Job Posting : Intenim Technologies – Customer Support Role (1-2 yrs) Bangalore (After-Sales/Customer Service)
Firm: Intenim Applied sciences Pvt. Ltd.
Job description: Job description :- The function of an Officer at Associate Assist workforce requires the person to answer emails, make out sure calls and handle distributors considerations in a well timed method. Assist Companions of their everyday queries, requests and resolve complaints. Work with all inside workforce members and POCs of different departments to resolve Associate’s considerations on time and improve Associate Expertise. – Take possession of the duties and work on proactively resolving points.- Do full RCA of points and spotlight to involved departments if there are any gaps within the course of.- Make steady effort to enhance First time decision by contributing to all course of enchancment initiatives. – Accumulate intelligence on vendor situation and proactively recommend enhancements to eradicate them. Position can also require the person to replace and keep databases and era of stories.- Different tasks can be to coach Companions over the cellphone or any on-line coaching instrument. – Buyer/Service orientation- Take possession/Willingness to stretch- Downside fixing abilitySkill necessities :- Good oral and written expertise in English – Capability to talk Hindi fluently- Publicity and consciousness of all MS workplace applications- Good Excel expertise (ought to know learn how to apply Pivot, Vlook up, Primary Excel formulas- Sum,Common) Expertise :- Candidate will need to have minimal of 12 months expertise from an Worldwide BPO or in any related trade. They need to have labored in an inbound atmosphere and will need to have some quantity of publicity to electronic mail / or chat.- Academic qualification.- Candidate have to be a graduate.Different expectations :- Candidate have to be keen to work on 6days working .More information :Shift timings : 10:am to 7:pmWorking days : Monday to Saturday (ref:updazz.com)
Anticipated wage:
Location: Bangalore, Karnataka
Job date: Solar, 05 Nov 2023 08:49:30 GMT
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