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Job Posting : IntouchCX – Customer Service Role – International Non Voice Process (1-7 yrs) Bangalore (Telesales/Inside Sales/BPO)
Firm: IntouchCX
Job description: The function of the Buyer Service Affiliate (CSA) – Non-Voice, will likely be liable for:- Offering assist and resolve technical points through e-mail and different digital communications- Constructing credibility and belief with the client by empathizing with their downside in words- Proactively understanding their wants and responding promptly to resolve their issue- Making use of superior troubleshooting strategies to supply distinctive options to the client’s particular person needs- Leveraging their expertise to supply suggestions to the crew on how you can enhance shopper services- Driving buyer communication throughout crucial eventsCritical Expertise:- Above common verbal and written communication expertise – capacity to talk precisely, utilizing correct grammar, and good enunciation- Skill to hear attentively and to make use of data supplied by purchasers to tailor responses and actions to fulfill the shopper’s particular needs- Skill to work in a fast-paced, hectic, altering environment- Skill to arrange and follow-up a number of duties/particulars with accuracy and timeliness- Skill to function a private computer- Skill to stick to all organizational insurance policies and procedures- Skill to work a wide range of shifts together with days, afternoons, evenings, weekends and holidays- Skill to carry out primary mathematical functions- Skill to successfully work together with workers in any respect ranges of the group and work with a wide range of individuals from numerous backgroundsFor extra particulars contact HR saranya @9620689061 or Electronic mail CV-Wanting just for instant joiner- (ref:updazz.com)
Anticipated wage:
Location: Bangalore, Karnataka
Job date: Solar, 10 Mar 2024 06:08:54 GMT
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