Job title: Kreditbee – Supervisor – Telesales (1-5 yrs) Bangalore (Tele Gross sales/BPO)
Job description: key Tasks :- Create an inspiring group setting with an open communication culture- Set clear group goals- Delegate duties and set deadlines- Oversee day-to-day operation- Monitor group efficiency and report on metrics- Inspire group members- Uncover coaching wants and supply coaching- Hearken to group members- suggestions and resolve any points or conflicts- Acknowledge excessive efficiency and reward accomplishments- Encourage creativity and risk-taking- Counsel and arrange group constructing activitiesJob Duties :- Ought to ship the KPI as required and keep self KPI like High quality, Attrition, Shrinkage and roaster administration.- Ought to handle and inspire a high quality group of 30-60(Tele-Gross sales agent) with good product and course of data)- Be certain that reaching High quality goal based mostly on the enterprise requirement.- Making ready and Sustaining inner stories for MIS and stories to administration.- Guarantee brokers are delivering particular person targets and KPI by having group conferences regularly with direct stories.- Ought to deal with name monitoring workout routines, escalations and observe up with the Telesales division to unravel the queries of the shoppers.- Handle absentee & attrition management in any respect stage in group.- Guaranteeing respective KRA’s by way of Login hours, Productiveness, AHT and monitor- Conducting overview on each day /weekly & month-to-month foundation and share the feedback- Guarantee goal set to an Particular person for Reaching KRA and MTD saved quantity goal from the month to this point and practice operators to satisfy all particular person KRA’s.- Handle by fixing productiveness parameters for Telesales Brokers, monitoring efficiency towards set parameters and Weekly overview with the Telesales executives.- Answerable for clean move of course of regarding Telesales. – Put together and publish report on each day foundation the group efficiency.Skillset :- Glorious communication expertise, excessive motivational stage & achievement oriented.- Negotiation Expertise and driving leads to a high-performance setting.- Demonstrated capability to steer from the entrance.- Robust Management Expertise, Readability of thought and perseverance.- Working data of computer systems, Excel, information administration end-end.Qualification :- Any Graduate and Submit-GraduateExperience :1-year expertise as Assistant Supervisor, general exp must be 4-6 yearsLocation :BangaloreShift :GeneralAbout Firm :KreditBee is a Private Mortgage Platform for Younger Professionals, the place they will apply for Private Mortgage for Salaried upto – 2 Lakh as per their requirement. The documentation could be very minimal, and the complete course of ranging from registration to disbursement doesn’t take greater than quarter-hour. The applying course of is totally on-line, and on approval, the money is straight away transferred to the checking account of the person. (ref:updazz.com)
Location: Bangalore, Karnataka
Job date: Thu, 26 May 2022 03:26:46 GMT
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