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Job Posting : MSCI – Specialist – Analytics Client Service (3-6 yrs)

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Job title: MSCI – Specialist – Analytics Consumer Service (3-6 yrs)


Job description: Analytics Consumer Service Specialist

Your workforce obligations :

We’re presently searching for an skilled Analytics Consumer Service Specialist to hitch our Consumer Protection group in Mumbai. The MSCI International Consumer Service workforce consists of skilled monetary professionals that present first tier assist for our purchasers all over the world. Staff members are chargeable for responding to all kinds of methodology, utilization, interpretational, and technical questions on each analytical and benchmark merchandise. Consumer contact is primarily through phone and e-mail. Consumer service analysts might want to work intently with Senior Consumer Service Members, Gross sales and consultants to develop and preserve consumer relationships.

What we are going to give you : Relying in your location of your function, you’ll be able to anticipate .

– Aggressive mounted and variable compensation, vacation/trip allowance & retirement financial savings plans/pensions

– Worker Useful resource Teams to assist you out and in of the workplace

– A variety of advantages together with – healthcare, dental plans, danger insurances and (location dependent) – cycletowork schemes, fitness center advantages, retail reductions,

– A purposeful method to Wellbeing together with coaching, assist networks, membership to wellness platforms and distributors, and lively native workplace communities

– A particular and deliberate planning to the bodily workplaces by which we work, and assist for everybody spending intervals of time working remotely or at dwelling. This method mirrors our dedication to transparency and sustainability and places the protection and wellness of our workers on the heart of all we do. We goal to offer productive and sustainable work environments and know-how that encourages collaboration, creativity and innovation.

What we are going to give you: Relying in your location of your function, you’ll be able to anticipate.

– Aggressive mounted and variable compensation, vacation/trip allowance and retirement financial savings plans/pensions

– A variety of advantages together with – healthcare, dental plans, danger insurances and (location dependent) – cycle-to-work schemes, fitness center advantages, retail reductions

– A hybrid work atmosphere, for the overwhelming majority of workers, providing a extra progressive method of working to provide the flexibility, accountability, and duty to empower you to carry out at your perfect. On the heart of this fashion of working is a tradition which is constructed on a powerful basis of belief. We belief our folks and so they belief our group’s leaders to assist them.

– An inclusive and efficiency pushed tradition the place you’re empowered to maximise your potential in an atmosphere the place all people are revered and inspired to convey their genuine selves to work

– A purposeful method to Wellbeing to offer you all of the assets it is advisable to be your greatest at work and in your private life. Our Right here For You Worker Help Program offers confidential emotional assist with native consultants, monetary and authorized recommendation in a variety of points in addition to entry to on-line info, assets and instruments. All of the providers can be found for our workers freed from cost.

Your key obligations :

– Present premium service to assigned accounts

– Reply detailed consumer inquiries about MSCI merchandise and methodology. These queries could also be associated to Market Danger (VaR, Stress testing, Again testing, Danger Attribution and so forth.), Liquidity Danger, Credit Danger, Portfolio Optimization, Efficiency Attribution

– Take part in growing consumer relationships by proactive comply with up on points raised

– Keep relationships by making certain related product and mannequin info is shared with purchasers

– Lead common calls with necessary accounts to cowl excellent points and giving updates

– Contribute to producing service opinions and repair plans that assist consumer renewal initiatives

– Execute onboarding and coaching of Purchasers

– Present 100% possession (to decision) of assist points from necessary accounts inside assigned phase

– Present full possession of account servicing to turn out to be a topic knowledgeable on analytics services and products

– Championing course of adjustments to enhance Consumer Expertise and Effectivity

Your abilities and expertise that may aid you excel :

– Glorious English written and oral communication abilities; skill to articulate complicated ideas and methodologies to purchasers and senior administration is a should

– Consumer dealing with abilities – a capability to shortly achieve the purchasers belief; Consumer Oriented – display possession for the purchasers subject, be seen because the Consumer’s champion inside MSCI

– Execution – nicely organized, ask questions, increase potential issues early

– Drawback fixing abilities; Expertise proficient: Numerical evaluation utilizing Microsoft Excel

– A self-starter and extremely motivated, skill to work individually and inside a workforce and talent to work in a quick paced atmosphere with fixed interruptions

– Candidate should be capable to preserve observe of a number of points with out leaving points unresolved

– 3-6 years of labor expertise; Related expertise is a plus

– A numerate Bachelor’s diploma in Finance, Engineering, Arithmetic, Statistics, Economics, or associated discipline; CFA, FRM is a plus

How we’ll assist you :

– Teaching, assist and encouragement from consultants in your workforce

– Entry to a variety of studying alternatives to assist your progress and growth

– Customizable studying journeys that will help you navigate your skilled growth

– Clear performance-based compensation schemes

– Worker Useful resource Teams comparable to MSCI Pleasure, Black Management Community, Girls’s Management Discussion board, Girls in Tech, Asian Help Community, All Skills and Local weather Motion Teams.

About MSCI and our groups :

MSCI is a number one supplier of important choice assist instruments and providers for the worldwide funding neighborhood. With over 50 years of experience in analysis, information and know-how, we energy higher funding choices by enabling purchasers to know and analyze key drivers of danger and return and confidently construct simpler portfolios. We create industry-leading research-enhanced options that purchasers use to realize perception into and enhance transparency throughout the funding course of.

Our values outline the working atmosphere we try to create. We’re inclusive, we champion daring concepts, we all the time pursue excellence, and all the time act with integrity. Private accountability and duty are key to success, and we all the time work as a workforce to stay consumer centric.

At MSCI range is at our core and inclusion defines our tradition. Our persons are empowered to maximise their potential in an atmosphere the place all people are revered and inspired to convey their genuine selves to work. We work, be taught and develop collectively and we’re dedicated to hiring and selling certified girls, ethnic minorities and members of the LGBT+ neighborhood candidates, who’ve traditionally been underrepresented in monetary providers.

To be taught extra about life at MSCI please go to or comply with us on LinkedIn, Twitter, Glassdoor.

To all recruitment businesses : MSCI doesn’t settle for unsolicited CVs/Resumes. Please don’t ahead CVs/Resumes to any MSCI worker, location or web site. MSCI shouldn’t be chargeable for any charges associated to unsolicited CVs/Resumes.

MSCI Inc. is an equal alternative employer dedicated to diversifying its workforce. It’s the coverage of the Agency to make sure equal employment alternative with out discrimination or harassment on the idea of race, colour, faith, creed, age, intercourse, gender, gender identification, sexual orientation, nationwide origin, citizenship, incapacity, marital and civil partnership/union standing, being pregnant (together with illegal discrimination on the idea of a legally protected being pregnant/maternity go away), veteran standing, or some other attribute protected by legislation.

Girls-friendly office:

Maternity and Paternity Advantages

Anticipated wage:

Location: Mumbai, Maharashtra

Job date: Sat, 21 May 2022 02:34:33 GMT

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