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Job Posting : Operations Technician

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Job title: Operations Technician

Firm: EY

Job description: At EY, you may have the possibility to construct a profession as distinctive as you’re, with the worldwide scale, help, inclusive tradition and expertise to turn out to be the perfect model of you. And we’re counting in your distinctive voice and perspective to assist EY turn out to be even higher, too. Be part of us and construct an distinctive expertise for your self, and a greater working world for all.

Place Abstract:

As an Operations Technician for World Print Companies within the In-office Expertise group, your main accountability shall be to work the Print Group’s ticket queues for Service Requests and Incidents, finishing them throughout the required SLAs. This Level-3 help will span all print/scan purposes and the related gadgets in use at Ernst and Younger. You may be an escalation level for operational points for our service, making certain that our response meets SLAs and that correct hand-offs are occurring between shifts. Additionally, you will be chargeable for helping within the efficiency and compatibility testing for brand new merchandise, together with the regression testing of latest variations of firmcode launched for our gadgets. You’ll take part in initiatives, as assigned, for the In-office Expertise and Legacy Know-how group, helping with the deployment of options. The profitable candidate should be capable of handle service requests and incidents with minimal help. Should be capable of carry out work, as required, throughout off-hours as oncall.

Important Features of the Job:

Technical Competence

  • Robust expertise troubleshooting and remediating 2nd to third stage print and scan points
  • Means to put in, configure and troubleshoot print/scan servers and gadgets in accordance with World Print Companies requirements
  • Deep information on print gadgets (HP, Canon, Epson, Lexmark, and many others.) together with firmware, printer profiles, printer queues, printer spoolers and printer options and features for single and multi-function gadgets.
  • Expertise with safety protocols, ciphers and associated community and web protocols (TLS, SNMP, DNS, HTTPs, and many others.)
  • Expertise with ServiceNow to incorporate administration of Change Requests, Service Requests and Incidents, subtasks, service reporting, KB article authoring.
  • Means to coordinate and carry out server and machine installations as a part of workplace strikes / workplace commissioning. Actions embody: Print machine configuration, print server configuration for Equitrac and eCopy servers.
  • Should work with EY MPS distributors to finish mission actions or resolve points
  • Articulate technical ideas into verbal discussions and e mail communications to managers, enterprise stakeholders and friends
  • Means to execute check plans for UAT and/or practical testing
  • Technical expertise with Kofax Sharescan and HP Equitrac an enormous plus

Administration

  • Keep accountability for particular person useful resource utilization while engaged on initiatives, assembly outlined capability fashions and offering common utilization reporting
  • Work with the broader mission group and PM’s to make sure deliverables are assembly deadlines and budgets
  • Guarantee full and proper time seize on a weekly foundation for all mission and administration work to permit efficient prime stage reporting

Consumer/Group Relationships

  • EUTX Service House owners and Technical Leads
  • Options supply workers (Venture Managers)
  • L3/Operations leaders and workers
  • ARM representatives
  • Expertise & Structure Group
  • Exterior distributors and suppliers
  • Key enterprise stakeholders (globally)

The place holder will carry out different tasks and duties as required to attain the agreed efficiency outcomes.

Aims/measures

  • Administration of Incidents and Service request queue inside SLAs and with excessive buyer satisfaction
  • Take part in initiatives as assigned, finishing duties inside mission timeline
  • Should be capable of constantly join with World Print Companies managers and key stakeholders throughout all time zones and be obtainable for key planning and administrative actions.
  • Determine new technical and workflow points, working with World print managers to resolve them
  • Full work in accordance with infrastructure design methodologies throughout initiatives, working with each the Options Supply and Operations groups
  • Obtain “first-pass” examine of high quality for duties and repair requests as assigned to you
  • Help and reinforce structure requirements and rules, world product-specific tips and native regulatory necessities
  • Work with World Print Companies managers, offering help for infrastructure upkeep, drawback administration and incident escalation in assigned area
  • Take part in every day handoff between shifts to guarantee clean transition for an work actions in your space

Day-to-day challenges

  • Should have excessive possession for all duties inside your scope, working with minimal oversight to resolve points, handle outages and ship mission work.
  • Have to be efficient in managing escalations, notifying your service administration group, gathering further group assets, coordinating actions throughout shift transitions
  • Means to work and group with a large number of various individuals inside and outdoors of IT to stability calls for
  • Should be capable of work with managers and administrators of different technical groups, resolving points associated to platform stability or workflows.
  • Flexibility to regulate to a number of calls for, shifting priorities and speedy change
  • Means to deal effectively with escalations and tough conditions/individuals beneath stress, akin to restoring providers
  • Excessive stage of interpersonal, communication, organizational and decision-making abilities
  • Means to know and combine cultural variations and motives and to work in digital cross-cultural, cross-border groups

Analytical/Choice Making Tasks:

  • Should take possession of technical points, working with associates, group managers, distributors and different groups to resolve engineering issues, coordinating intra-group actions, driving initiatives and duties to a conclusion
  • Mastery of print/scan machine configuration, print server design, scan and print set up and help for system working throughout a worldwide infrastructure
  • Means to handle and information acceptable adjustments, options and providers throughout the directives of the position’s strategic remit
  • Make the most of information of tradition, individuals habits, monetary administration, advertising and marketing, adoption, service supply and expertise to arrange for government selections
  • Use consultative questioning, affect administration and important pondering to know present directives and advocate viable options which can be each efficient and supporting the worth to the enterprise
  • Escalate and negotiate advanced and conflicting change points to acceptable groups, deal with a number of and shifting priorities throughout a broad spectrum of working environments and drive options which can be each financially sound and operationally possible

Data and Expertise Necessities:

  • Strong understanding with a number of print gadgets configuration for A3 and A4 gadgets with experience in firmware administration and firmware safety
  • Expertise within the administration of WebJet Admin with expertise administrating and managing updates for very massive scale print environments
  • Expertise working with print associated protocols for gadgets and print servers in a big enterprise print surroundings
  • Understanding of different applied sciences akin to Energetic Listing, Home windows servers, DNS, and cargo balancing
  • Energetic Listing and Home windows Server information
  • DNS and DHCP Data
  • Fundamental networking information and abilities

Supervision Tasks:

  • The position will report back to the Print Operations Leader of EY EUTX World Print Companies
  • This position can have administrative, mission and activity administration tasks that may require coordination of different group assets, peer group assets and vendor assets
  • Group or supervision could also be distant based mostly and/or in a do business from home setting that may require distance administration abilities throughout areas, cultures and time zones

Different Necessities:

  • The position may require the periodic allocation of further time on the job to help a number of calls for and escalating points and a few journey to help change or deliberate mission actions.

Job Necessities:

Education:

  • A level in Laptop Science/Engineering or a associated self-discipline, plus an trade accreditation or equal work expertise.

Expertise:

  • Substantial, in depth and demonstrated expertise in varied features of expertise infrastructure design and implementation, with tangible, related and demonstrated expertise in delivering initiatives inside scope and price range
  • Demonstrated expertise in coping with exterior distributors and suppliers within the print trade desired
  • Confirmed Enterprise Print and Scan expertise for very massive scale print environments (sturdy desire for world expertise)

Language Necessities:

  • Proficient within the English language, particularly:
  • Pay attention: Can perceive prolonged speech and may observe advanced traces of argument supplied the subject is fairly acquainted.
  • Learn: Can perceive factual texts, articles and experiences involved with present enterprise issues wherein the author expresses an opinion, adopts a selected perspective or viewpoint; can skim lengthy and sophisticated texts for details and necessary info.
  • Communicate: Can work together with enough fluency and spontaneity to make common interplay with native audio system fairly doable; take an lively half in discussions, current and maintain viewpoints; summarize details of conferences or shows; current clear detailed descriptions on a variety of labor associated topics; negotiate customary work-related issues successfully.
  • Write: Can write a report passing on info or giving causes for or towards a selected standpoint; can write emails, letters, paperwork highlighting the importance and implications of the data supplied; deal independently with routine correspondence in personal space of labor so long as it doesn’t contain very advanced content material.

Certification Necessities:

  • HP/Canon print, Kofax and Microsoft Server certifications are a plus

Gentle Expertise/Behavioral Necessities:

  • Flexibility to regulate to a number of calls for, shifting priorities, ambiguity and speedy change
  • Means to work and group with a large number of various individuals to stability calls for
  • Means to deal effectively with escalations and tough conditions/individuals beneath stress, akin to restoring providers
  • Excellent interpersonal, communication, organizational and decision-making abilities
  • Means to know and combine cultural variations and motives

EY | Constructing a greater working world

EY exists to construct a greater working world, serving to to create long-term worth for shoppers, individuals and society and construct belief within the capital markets.

Enabled by knowledge and expertise, numerous EY groups in over 150 international locations present belief via assurance and assist shoppers develop, rework and function.

Working throughout assurance, consulting, legislation, technique, tax and transactions, EY groups ask higher questions to seek out new solutions for the advanced points dealing with our world at the moment.

Anticipated wage:

Location: Bangalore, Karnataka

Job date: Wed, 27 Apr 2022 22:09:57 GMT

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