Job title: OutsourceACE – Workforce Lead – Gross sales/Buyer Service (1-8 yrs) Bangalore (Tele Gross sales/BPO)
Job description: Key Obligations :- Handle a crew of 5 -10 Brokers within the US Shift.- Ought to have dealt with and pushed a gross sales/appointment setting/lead era team- Implementation of required measures for crew enchancment.- Mentoring the brand new/junior members within the crew.- Driving the crew to realize targets every day, weekly basis- Attrition control- Make calls & affirm the appointments set . Additionally run by DEMOS of the service providing.- Work in a blended name centre setting of dealing with calls, emails chats- Shopper interplay on day after day actions & stories.Abilities Required :- Glorious Communication Abilities & robust Convincing Energy- Fluency in English & Hindi is a should, regional language will probably be added advantage- Aggressive perspective, Pleasing Character & Self Assured- Candidate ought to have prior crew dealing with expertise.- Arms on information of MIS and Reporting Instruments.- Ought to be well-versed with the Buyer Service or Technical support- Minimal 1 12 months of expertise in Inbound/Outbound Worldwide Voice Course of(Workforce Dealing with) in any BPO- Means to work & lead a crew with a customer support focus- Means to function beneath stress and demanding expectations (ref:updazz.com)
Location: Bangalore, Karnataka
Job date: Wed, 11 May 2022 00:51:32 GMT
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