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Job Posting : RedSeer Consulting – Specialist/Manager – DMAIC Research Operations

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Job title: RedSeer Consulting – Specialist/Supervisor – DMAIC Research Operations


Job description: – Head cross useful group of 50-100 headcount

– DMAIC analysis operations: Set/meet efficiency targets for pace, effectivity, gross sales and high quality; forecast and analyze management MIS on a weekly and/or month-to-month foundation, put together studies on efficiency statistics, and enhance with time

– Handle the every day operating of the DS Group, together with sourcing gear, efficient useful resource planning and making use of name heart methods and operations

– Monitor random calls to enhance high quality, decrease errors and monitor operative efficiency

– Liaise with supervisors, group leaders, operatives and third events to collect info and resolve points; remedy probably the most complicated buyer complaints or enquiries for the group

– Set up shift patterns and the variety of employees required to satisfy demand

– Coordinate employees recruitment, write job adverts and liaise with HR employees; evaluate the efficiency of employees, establish coaching wants and plan coaching classes; coach, encourage and retain employees; coordinate bonus, rewards, and incentive schemes

– Help new workplace setup in Gurgaon; translate current infrastructure to cowl distant location enterprise wants evaluation & value/profit analyses

– After 1-3 years, you’ll transfer right into a senior management position with P&L duty


– 3-10 years of expertise main / managing operations in a BPO / KPO setup

– Working data of programming & networks

– Graduate / Submit-graduate from a premium school

– Sturdy quantitative / analytical background

– Capability to speak complicated concepts successfully, each verbally and in writing

– Capability to work successfully with individuals in any respect ranges in a corporation, negotiation abilities

– Location: Bangalore with the flexibleness to relocate to Gurugram sooner or later (if required)

Ladies-friendly office:

Maternity and Paternity Advantages

Anticipated wage:

Location: Gurgaon, Haryana – Bangalore, Karnataka

Job date: Sat, 04 Jun 2022 05:57:05 GMT

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