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Job Posting : Renewal Executive – Customer Service – Voice Process – BPO (1-2 yrs) Bangalore (After-Sales/Customer Service)
Firm: Prathigna.com Hr Options Pvt. Ltd.
Job description: Function : Renewal ExecutiveProcess : Inbound Buyer Care.Working Days : 6 days working rotational shift & 1 rotational off- Answering or making calls to shoppers to find out about and tackle their wants, complaints, or different points with services or products.- Responding effectively and precisely to callers, explaining attainable options, and making certain that shoppers really feel supported and valued.- Participating in energetic listening with callers, confirming or clarifying data and diffusing offended shoppers, as wanted.- Constructing lasting relationships with shoppers and different name centre crew members based mostly on belief and reliability.- Using software program, databases, scripts, and instruments appropriately.- Understanding and striving to satisfy or exceed name centre metrics whereas offering glorious constant customer support.- Participating in coaching and different studying alternatives to increase data of firm and place.- Adhering to all firm insurance policies and procedures.On the lookout for candidates who’ve : – Wonderful Verbal and Written communication Abilities.- Hindi is mandate.- Preferable expertise in Voice Course of- Keen to work in rotational shift. (ref:updazz.com)
Anticipated wage:
Location: Bangalore, Karnataka
Job date: Thu, 01 Feb 2024 03:14:24 GMT
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