Job title: Researcher – Consulting Agency (4-7 yrs)
Job description: Position – Researcher
Division – CX Research – International
Location – Mumbai, India (Home based mostly work, different areas might be thought of)
Reporting Line – Director – Research
The Consumer advises main manufacturers all through the world to ship technique, program growth, and implementation providers to enhance operations that help the shopper expertise. They assist firms improve gross sales, enhance buyer satisfaction, and construct model loyalty by addressing root causes of buyer points and higher managing complicated buyer journeys. It focuses on buyer expertise operations, name facilities, high quality, vendor administration, procurement and strategic sourcing.
The Firm has been actively enterprise CX analysis for its shoppers and for supporting its inside initiative and inputs for the their CX Requirements. Nonetheless, in 2020, CX Research division was formally established and now we need to develop the identical, given the worth it brings to the shoppers and the group.
Concerning the Position:
– Creating and sustaining a centralized database of knowledge collected by way of operational audits and benchmark opinions – throughout geographies. This may embrace each historic knowledge and knowledge being collected by way of additional engagements.
– Primary understanding of COPC CX Requirements (that shall be offered by COPC Inc.) to have the ability to handle and current the info in the suitable method
– Work intently with the analysis crew for knowledge pushed initiatives such database administration, creating studies from knowledge repositories, guaranteeing well timed importing of studies (audits/ certifications) from consultants throughout the globe
– The function will contain responding promptly to knowledge necessities / creating studies for consultants throughout geographies
– Supporting the analysis crew in some brief flip round initiatives – for knowledge assortment, evaluation and presentation (may very well be consumer dealing with and / or inside)
– The function shall be contributing in the direction of all of the consumer dealing with and inside analysis initiatives by the analysis crew.
– Minimal 4 years of venture administration expertise
– Potential to efficiently handle workload to finish a number of initiatives and initiatives concurrently
– Publicity in a analysis surroundings considering, downside fixing expertise
– Potential to work throughout time zones
– Familiarity with database
– Primary means to speak through electronic mail, phone, messaging techniques in English
Minimal Expertise :
– Excessive degree understanding of MS Excel and skill to deal with giant knowledge volumes
– Knowledge evaluation expertise – eg Correlation Evaluation, a number of regression, pattern evaluation, and so forth.
– Potential to cross-tabulate knowledge
– Potential to presentation evaluation in a number of codecs, eg MS PowerPoint, Tableau, Excel, and so forth.
– Understanding of database administration
– Understanding Six Sigma methodology and associated evaluation strategies
– Publicity in a analysis surroundings
– Publicity to contact Centre or BPO trade
Maternity and Paternity Advantages
Location: Mumbai, Maharashtra
Job date: Sat, 14 May 2022 04:26:08 GMT
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