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Job Posting : Senior Analyst

Job title: Senior Analyst

Firm: Irunway India Pvt. Ltd

Job description: UnitedLex is hiring for the position of Sr. Analyst – Utility Help : Necessary Abilities : Utility Help , Microsoft SQL Server , Relativity Job location : Bangalore/Gurgaon Shifts – 24*7 Rotational Shift ABOUT THE COMPANY : The emptiness for the position of ‘Analyst (AP) – FTH’ is with iRunway India Pvt Ltd (previously often called UnitedLex BPO Pvt Ltd). It’s a knowledge {and professional} providers firm delivering outcomes that create worth and aggressive benefit for authorized and the enterprise. Our enterprise is anchored by a ardour for innovation delivered to life by a worldwide neighborhood of numerous people decided to ship on the promise of knowledge mastery, authorized acumen, and human ingenuity. OVERALL PURPOSE OF JOB: The particular person have to have sturdy communication abilities, each written and verbal and the flexibility to take duty of incidents, while guaranteeing points are being prioritized and resolved successfully. REQUIREMENTS & COMPETENCIES: 3 + years of expertise supporting purposes based mostly on the Microsoft SQL Server RDBMS platform Litigation Help expertise is most well-liked, particularly in working with doc evaluation purposes like Relativity, LAW (CloudNine), Nuix, Reveal, and JIRA. Detailed technical information and strong hands-on expertise with efficiency tuning and troubleshooting Bachelors diploma in data programs, Enterprise, or commensurate expertise Coordinate work with multi-cultural and a number of time zone groups Disseminate information throughout groups and guarantee information administration is improved and managed to advertise the very best degree of service doable Means to work independently or below solely normal route Multi-task with superior decision-making, analytical and problem-solving abilities Downside fixing strategy and establish alternatives for processes enchancment Wonderful verbal and written communication abilities Create and help with group targets Means to satisfy deadlines and preserve focus RESPONSIBILITIES: Make sure that the group follows Customary Operational Procedures to keep up Enterprise Purposes and guarantee their right functioning and efficiency to satisfy SLAs commitments Determine recurring help actions and proactively plan options to stop points requiring help Create reporting to help consumer, group, and enterprise wants Scheduling of sources Escalation level for superior software help and troubleshooting wants Liaison and escalation level with Info Know-how and Database Administration groups to handle Purposes availability and efficiency points Facilitate calls and escalated points with Consultants, Purchasers and Mission Managers Frequently search alternatives to extend buyer satisfaction and deepen consumer relationships Keep up-to-date relating to purposes’ market and choices by opponents Help with initiatives assigned by the Purposes Help Supervisor Help with interviewing and onboarding new group members Managing everyday help providers guaranteeing that each one buyer points are prioritized, triaged and resolved as successfully as doable Escalate and work straight with Purposes Help Supervisor as required Help RFP, billing, and another particular necessities Means to Lead and develop employees, guaranteeing excessive requirements are persistently preserved, recognizing strengths and weaknesses, and performing on them. Mentoring and training employees is crucial to the position as is sustaining excessive morale

Anticipated wage:

Location: Bangalore, Karnataka

Job date: Thu, 28 Dec 2023 23:53:47 GMT

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