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Job Posting : Senior Support Specialist

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Job title: Senior Help Specialist

Firm: Commonplace Chartered

Job description: About Commonplace Chartered We’re a world financial institution, nimble sufficient to behave, large enough for affect. For greater than 160 years, we have labored to make a constructive distinction for our shoppers, communities, and one another. We query the established order, love a ch

About Commonplace Chartered We’re a world financial institution, nimble sufficient to behave, large enough for affect. For greater than 160 years, we have labored to make a constructive distinction for our shoppers, communities, and one another. We query the established order, love a problem and revel in discovering new alternatives to develop and do higher than earlier than. In case you’re in search of a profession with function and also you need to work for a financial institution making a distinction, we need to hear from you. You’ll be able to depend on us to rejoice your distinctive abilities. And we will not wait to see the abilities you’ll be able to carry us. Our function, to drive commerce and prosperity via our distinctive range, along with our model promise, to be right here for good are achieved by how we every reside our valued behaviours. Once you work with us, you will see how we worth distinction and advocate inclusion. Collectively we: Do the suitable factor and are assertive, problem each other, and reside with integrity, whereas placing the consumer on the coronary heart of what we do By no means settle, constantly striving to enhance and innovate, retaining issues easy and studying from doing effectively, and never so effectively Be higher collectively, we may be ourselves, be inclusive, see extra good in others, and work collectively to construct for the long run According to our Honest Pay Constitution, we provide a aggressive wage and advantages to assist your psychological, bodily, monetary and social wellbeing. Core financial institution funding for retirement financial savings, medical and life insurance coverage, with versatile and voluntary advantages obtainable in some places Time-off together with annual, parental/maternity (20 weeks), sabbatical (12 weeks most) and volunteering depart (3 days), together with with minimal international requirements for annual and public vacation, which is mixed to 30 days minimal Versatile working choices primarily based round residence and workplace places, with versatile working patterns Proactive wellbeing assist via Unmind, a market-leading digital wellbeing platform, improvement programs for resilience and different human expertise,international Worker Help Programme, sick depart, psychological well being first-aiders and all types of self-help toolkits A steady studying tradition to assist your development, with alternatives to reskill and upskill and entry to bodily, digital and digital studying Being a part of an inclusive and values pushed organisation, one which embraces and celebrates our distinctive range, throughout our groups, enterprise capabilities and geographies – everybody feels revered and may realise their full potential. Recruitment assessments – a few of our roles use assessments to assist us perceive how appropriate you’re for the position you have utilized to. If you’re invited to take an evaluation, that is nice information. It means your software has progressed to an necessary stage of our recruitment course of. Position Duties Technique FM PSS is accountable for offering 24.7 person and manufacturing assist for all Monetary Markets Entrance and Again Workplace purposes in Commonplace Chartered Financial institution. Enterprise The Income non-ECom PSS crew is accountable for offering 24.7 assist to monetary market customers positioned globally. The crew helps roughly 40+ purposes which offer a platform for commerce reserving & threat administration. This consists of each SABRE and Asset Management. Processes Handle incidents, issues, adjustments, of various complexity. Put ahead concepts to enhance automation and/or effectivity and personal via to implementation. Work on Infrastructure associated actions and co-ordinate with DevOPS and Platform groups. Monitor batch processing, improve batch processing, and guarantee batches meet SLA&rsquos. Handle escalations to improvement and the enterprise. Observe incidents and supply common updates to key stakeholders on standing and progress. Handle/coordinate recurring points and guarantee long-term decision. Drive improvement groups for software enhancements to enhance supportability of the platform. Take part within the financial institution huge DR assessments and FM PSS month-to-month DR Failovers. Work carefully with UNIX/Database/Community Infrastructure groups on stability enchancment packages or common enhancements to the environments. Software documentation. People and Expertise Versatile to work in APAC, EUROPE zone and on weekends is necessary. Glorious written and verbal communication expertise. Potential to work beneath stress, multi-task and ship. Robust crew participant. Self-starter/motivator and bold. Threat Administration Help Market Information software – Asset Management which feeds to SABRE. Work carefully with the downstreams, and threat associated points. Carry out in depth technical BAU software assist. Prioritize work to efficiently ship service in a various atmosphere. Our Supreme Candidate Not less than 7-12 years of manufacturing assist expertise inside a monetary companies organisation and prior expertise in supporting threat administration software. Good understanding of ITIL processes (Incident, Change and Downside). Robust information in managing UNIX primarily based environments. Good information inOracle database, Oracle DaaS, Oracle Golden Gate, VERITAS Cluster Server, SAN/NAS file methods. Keenness to know and resolve commerce reserving, life biking, PnL & Threat associated points. Potential to debug and resolve points associated to UNIX, Oracle & Java primarily based purposes. Potential to resolve recurring incidents via drawback administration. Expertise on Infrastructure associated actions and in a position to co-ordinate with DevOPS and Platform groups. Prior expertise in launch/change administration can be an added benefit. Information in Shell or Python scripting to automate guide duties can be an added benefit. Information in Batch monitoring scheduled in Management-M. Expertise in configuration and administration of monitoring toolsets (Geneos/Nagios/Patrol/Tivoli). Go to our careers web site

Anticipated wage:

Location: Bangalore, Karnataka

Job date: Sat, 07 May 2022 22:34:29 GMT

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