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Job Posting : Sr Support Specialist, People Shared Services

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Job title: Sr Assist Specialist, People Shared Providers

Firm: Visa

Job description: Firm Description

Visa is a world chief in digital funds, facilitating greater than 215 billion funds transactions between customers, retailers, monetary establishments and authorities entities throughout greater than 200 nations and territories annually. Our mission is to attach the world by means of probably the most progressive, handy, dependable and safe funds community, enabling people, companies and economies to thrive.

Once you be part of Visa, you be part of a tradition of function and belonging – the place your progress is precedence, your id is embraced, and the work you do issues. We imagine that economies that embrace everybody in every single place, uplift everybody in every single place. Your work can have a direct affect on billions of individuals world wide – serving to unlock monetary entry to allow the way forward for cash motion.

Be part of Visa: A Community Working for Everybody.

Job Description

The incumbent would offer day-to-day operational assist to the area/market that’s supported by this People Shared Providers crew, by performing all HR Operations duties overlaying complete worker lifecycle (Rent to Retire) on Workday and responding to worker queries by means of Ask HR device.

Your principal stakeholders can be (a) the area/market that you just assist and (b) your People Shared Providers crew supervisor in Bangalore. You might be anticipated to ship superior high quality of customer support in a well timed and responsive method, leading to nice worker expertise.

The position studies to the Director – People Shared Providers, AP.

Important Features:

Service Supply:

  • Personal the method assigned to you end-to-end
  • Obtain the agreed SLAs (Flip-around Time, CSAT, High quality and so forth)
  • Monitor the requests in queue, assign them and work them to decision
  • Escalate requests to Tier 2, Payroll, IT and different specialist areas of HR, as applicable

Course of Enchancment: Being in front-line supply, you’re anticipated to overview the method critically from time-to-time and search for alternatives of refining it.

HR Content material Administration: Develop related HR content material (course of SOPs, data articles) as and when new processes are migrated into Shared Providers crew.

Operational Threat: Ship the work in accordance with procedures/SOPs. Preserve confidentiality because the position holder can have entry to HR/Payroll knowledge.

High quality Management Efforts: Delivering on an inner high quality assurance program leveraging key metrics that helps measure efficiency towards SLA’s, volumes, buyer satisfaction & high quality.

This can be a hybrid place. Hybrid workers can alternate time between each house and workplace. Workers in hybrid roles are anticipated to work from the workplace three days every week, Monday (Sunday in some nations the place Sunday is the beginning of the week) and Wednesdays. Wednesdays are designated as in-office collaboration days. The third day within the workplace will probably be determined based mostly on crew wants and decided in partnership with senior management.

{Qualifications}

Fundamental {Qualifications}:

  • 2 or extra years of related work expertise with a Bachelor’s Degree.

Most well-liked {Qualifications}:

  • Most well-liked Workday and ServiceNow expertise, different comparable software program instruments acceptable.
  • Collaborative fashion and a superb crew participant with a robust buyer focus mind-set that focusses on worker expertise and steady enchancment for all processes.
  • Robust consideration to element and talent to prioritize and deal with a number of duties directly
  • Energetic individual with sturdy interpersonal abilities
  • Assured and capable of join properly with individuals throughout hierarchy
  • Excellent verbal and written communication

Extra Info

Bodily Necessities: This place will probably be carried out in an workplace setting. The place would require the incumbent to take a seat and stand at a desk, talk in individual and by phone, ceaselessly function customary workplace tools, comparable to telephones and computer systems, and attain with fingers and arms.

Visa has adopted a COVID-19 vaccination coverage. As a situation of employment, all workers based mostly within the nation the place this job is positioned are required to be totally vaccinated for COVID-19, except an affordable lodging is accredited or as in any other case required by regulation.

Anticipated wage:

Location: Bangalore, Karnataka

Job date: Fri, 25 Mar 2022 23:36:59 GMT

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