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Job Posting : Team Leader – Customer Service Operation (3-10 yrs) Bangalore (After-Sales / Customer Service)

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Job title: Group Leader – Buyer Service Operation (3-10 yrs) Bangalore (After-Gross sales / Buyer Service)


Job description: job Title : Operation Group Leader Positions : 2Job Kind : Full TimeExperience : 3 – 10 yearsSalary : INR 7 – 9 LPARole & Tasks :Key Tasks :- Implement and preserve operational excellence which drives shopper satisfaction, income progress and shopper retention. – Drive, coach, and monitor staff efficiency to attain constant revenue progress month and 12 months thus far – Guarantee purchasers are serviced accurately and professionally – Make sure that all shopper account data is updated so {that a} thorough information and understanding of the account. – Responding rapidly and proactively to all shopper requests – Offers encouragement to staff members, together with speaking staff targets and figuring out areas for brand new coaching or ability checks.Qualification and Expertise Necessities :- Confirmed work expertise as staff chief/supervisor. – Glorious communication and management expertise. – Distinctive downside fixing, strategic and analytics capabilities – Pushed/ Motivated about working in an entrepreneurial setup Candidate Should Haves :- People Administration- BPO background- Glorious Communication : written and verbal- Prepared to work on rotational shifts (embody off-days)Good To Haves:Familiarity with Efficiency appraisal, TAT and Roster administration Further Tips:Interview Course of: 4 rounds of Interview1. HR Manager2. Ops Manager3. VP, Operations4. Founder (if required)-Shifts : General shift(9 hours), however the candidate ought to be out there 24- 7(incase of escalations)Discover Interval : Speedy to fifteen days (If the candidate is basically good, we are able to think about as much as 30days) 1) What number of years of expertise do you will have in People Administration? – 2) Are you at the moment working in a BPO or Name Centre ? What’s the years of expertise? – 3) Are you keen to work on rotational shifts (together with off-days)? – Sure or No (

Anticipated wage:

Location: Bangalore, Karnataka

Job date: Tue, 05 Apr 2022 23:39:20 GMT

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