Firm: VCATCH
Job description: Firm OverviewVCATCH works on Six-Sigma requirements backed by its core administration staff who carries many years of expertise within the BPO trade. We’ve enhanced our providers in direction of numerous different industries similar to Ed-tech, e-commerce, FMCG, aggregators, and real-estate builders. With state-of-the-art know-how and infrastructure, we offer cost-effective name middle providers in Bangalore, serving to you expertise development in ROI. VCATCH has 51-200 staff and is headquartered in Bangalore. Go to us at .Job OverviewWe’re on the lookout for a Coaching and High quality Supervisor at VCATCH. This can be a full-time, contract place situated in Delhi, New Delhi. The best candidate ought to have 1 to three years of labor expertise and can maintain a junior place inside our firm. The function focuses on guaranteeing high-quality coaching and operational requirements.{Qualifications} and Expertise
- Minimal of 1 yr and most of three years work expertise in a related discipline.
- Experience in debt assortment with a deal with unsecured loans.
- Area assortment expertise to implement compliance and improve coaching packages.
- Distinctive communication expertise to successfully handle coaching classes and high quality assessments.
- Skill to hitch instantly to satisfy pressing wants of the group.
- Proficiency in Microsoft Excel for information evaluation and reporting.
- Sturdy negotiation expertise for dealing with totally different situations in coaching and high quality administration.
- Expertise in mortgage settlement processes to supply insightful coaching modules.
- DRA licensed is a plus.
Roles and Obligations
- Design and implement coaching packages for brand new hires and present workers to reinforce efficiency and adherence to firm requirements.
- Monitor high quality metrics and generate stories to make sure compliance with Six-Sigma requirements.
- Conduct common high quality checks and audits to take care of high-quality service supply.
- Collaborate with totally different departments to establish coaching wants and develop related content material.
- Present ongoing teaching and suggestions to reinforce the talents of staff members.
- Handle the standard assurance staff and align their actions with enterprise targets.
- Develop and replace coaching supplies to make sure they’re present and efficient.
- Deal with buyer complaints and points swiftly to take care of excessive buyer satisfaction ranges.
Anticipated wage: Rs.700000 per yr
Location: Delhi
Job date: Thu, 12 Sep 2024 02:48:49 GMT
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