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Job Posting : Vice President – Card Collections – Training & Operations – BPO/ITeS (16-25 yrs)

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Job title: Vice President – Card Collections – Coaching & Operations – BPO/ITeS (16-25 yrs)


Job description: VP Course of Coaching – US Card Collections for an MNC BPO (Mumbai / Bangalore / Delhi)

This position might be accountable to steer the aptitude growth groups throughout all purchasers/engagements for the US Assortment (Credit card) enterprise. Is predicted to personal and govern finish to finish studying interventions throughout all phases of the enterprise.

This consists of figuring out and assessing present and future coaching wants, constantly growing and bettering coaching content material and supply strategies, companion with content material design workforce to create e-learning programs and work with inside stakeholders and purchasers to help in assembly key KPIs


VP Coaching might be chargeable for the next and can report into the EVP Head of Functionality Growth

– Oversee all Coaching wants

– Meet KRA’s as agreed and any which will get added resulting from enterprise wants

– Accountable for growing and sustaining a coaching and growth technique for the Enterprise

– Work with the enterprise leaders and managers to establish gaps and implement plans to shut and enhance

– To supervise and guarantee supply of key coaching and growth tasks

– Lead the Coaching perform for migration of latest companies from the Consumer website to desired work location.

– Work intently with the Consumer to know their product/service after which design/customise the coaching content material to make sure environment friendly data switch as could also be required.

– Have a framework for tutorial design and coaching analysis

– Work intently with Coaching Managers within the design and supply of studying frameworks, practices and options through the growth of the coaching program. Suggest studying methodologies to greatest swimsuit audience.

– Plan for assets (People and Infrastructure) in a well timed method to keep away from delays and certain impression on enterprise deliverables.

– Design and execute sturdy governance plans to speak with the inner Clients, Stakeholders and Purchasers to realize data, suggestions and approval.

– Co-ordinate with different centres to share greatest practices, steady enchancment of content material, supply and guarantee adherence to greatest practices recognized in FSL coaching and on-job coaching.

– Handle finances for the Coaching Operations

– Take part in key boards both at shopper website or every other website and be an envoy of Firstsource on the entire for the programme


– 16+ years of total expertise with 10+ years of coaching expertise in US Collections business with Credit card assortment associated area expertise

– Ought to have managed groups and coaching processes in US Assortment apply for a minimum of 4 plus years

– Skill to deal with advanced project and create overview of advanced tasks and talk plans and approaches in clear, concise {and professional} method in verbal and written kind.

– Expertise in coaching analysis strategies

– Educated to Degree degree

– Ought to have led a cross cultural workforce

– Expertise of coaching and growth supply methodologies – In particular person and digital

– Expertise of growing and implementing coaching and growth technique, coverage and tasks. Confirmed observe report of working at managerial degree inside a coaching supply perform main a workforce of coaching supply and design employees

– Skill to work throughout the coaching cycle from coaching wants evaluation, design, supply and analysis

– Ought to have sound undertaking administration expertise

– Consumer/ Buyer Relationship Administration expertise

candidates can name us @ 040-40101210/8977001402.

Girls-friendly office:

Maternity and Paternity Advantages

Anticipated wage:

Location: India

Job date: Tue, 19 Apr 2022 04:08:12 GMT

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