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Job Posting : Vice President/Director – Customer Experience & Solutioning – BPO/ITeS (14-22 yrs)

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Job title: Vice President/Director – Buyer Expertise & Solutioning – BPO/ITeS (14-22 yrs)

Firm:

Job description: Position : VP/Director – Buyer Expertise & Solutioning ( BPO / ITeS)

Location : Mumbai / Pune / Delhi NCR / Bangalore / Chennai

Job Description

Orientation: Understands greatest practices in CX because it applies to the shopper expertise, journey mapping, advertising, gross sales enablement, course of, planning and analytics options together with impression of expertise like AI, ML, RPA, Bots, VA in delivering enhanced expertise

Whitespace Identification: Sturdy analysis expertise to establish CX market tendencies and conceptualize new and rising capabilities for the group e.g. creating point-of-view paperwork, whitepapers and many others.

Cross Trade Publicity: Expertise on working with purchasers throughout {industry} verticals – Travel, Insurance, Utilities, Retail and many others. in constructing CX methods

Know-how Abilities: Offering technical and industry-specific CX subject material experience to help necessities gathering, resolution design, and technical oversight

Undertaking Governance: Executes client-facing tasks that embrace supply, venture administration, and introducing/executing Firms CX’s suite of merchandise. Ideally comes from a contact heart {industry} background

– Conducting common conferences and discussions with the consumer/inside Undertaking group to determine and handle expectations

– Speaking with the administration group, cross capabilities and account managers to maintain them apprised of venture actions, and to hunt their session as obligatory

Design Considering: Figuring out preferrred buyer profiles and mapping buyer journeys to establish the gaps in buyer expertise throughout all touchpoints, for every kind of buyer interactions, transactions and engagements

Possession & Enterprise Case Creation: Information course of/area SME’s in weaving digital throughout total E2E transformation Roadmap & owns the governance for transformational roadmap. Capability to create enterprise case with a powerful ROI impacting CX KPIs

Sturdy Communication & Presentation Abilities: Expertise in front-ending buyer / management interactions demonstrating techno-functional expertise, capability to ideate & create content material (PowerPoint shows) for buyer & management discussions

Work Expertise & Instructional Qualification:

– Graduate/Publish Graduate, MBA most popular with 16+yrs expertise of which Final 4 +yrs into Buyer Expertise Administration.

– Good Expertise into Undertaking & Program Administration in CX Area.

Ladies-friendly office:

Maternity and Paternity Advantages

Anticipated wage:

Location: India

Job date: Solar, 29 May 2022 23:04:07 GMT

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