News8Plus-Realtime Updates On Breaking News & Headlines

Realtime Updates On Breaking News & Headlines

Job Posting : Vice President/Director – Customer Experience & Solutioning – BPO/ITeS

Job Recommendations

Job title: Vice President/Director – Buyer Expertise & Solutioning – BPO/ITeS


Job description: Position : VP/Director – Buyer Expertise & Solutioning ( BPO / ITeS)

Location : Mumbai / Pune / Delhi NCR / Bangalore / Chennai

Job Description

Orientation: Understands finest practices in CX because it applies to the shopper expertise, journey mapping, advertising and marketing, gross sales enablement, course of, planning and analytics options together with affect of know-how like AI, ML, RPA, Bots, VA in delivering enhanced expertise

Whitespace Identification: Sturdy analysis expertise to determine CX market tendencies and conceptualize new and rising capabilities for the group e.g. creating point-of-view paperwork, whitepapers and so on.

Cross Business Publicity: Expertise on working with shoppers throughout {industry} verticals – Travel, Insurance, Utilities, Retail and so on. in constructing CX methods

Expertise Abilities: Offering technical and industry-specific CX material experience to help necessities gathering, resolution design, and technical oversight

Undertaking Governance: Executes client-facing initiatives that embrace supply, mission administration, and introducing/executing Firms CX’s suite of merchandise. Ideally comes from a contact heart {industry} background

– Conducting common conferences and discussions with the shopper/inside Undertaking staff to ascertain and handle expectations

– Speaking with the administration staff, cross capabilities and account managers to maintain them apprised of mission actions, and to hunt their session as essential

Design Considering: Figuring out perfect buyer profiles and mapping buyer journeys to determine the gaps in buyer expertise throughout all touchpoints, for all types of buyer interactions, transactions and engagements

Possession & Enterprise Case Creation: Information course of/area SME’s in weaving digital throughout general E2E transformation Roadmap & owns the governance for transformational roadmap. Capacity to create enterprise case with a robust ROI impacting CX KPIs

Sturdy Communication & Presentation Abilities: Expertise in front-ending buyer / management interactions demonstrating techno-functional expertise, potential to ideate & create content material (PowerPoint displays) for buyer & management discussions

Work Expertise & Academic Qualification:

– Graduate/Publish Graduate, MBA most well-liked with 16+yrs expertise of which Final 4 +yrs into Buyer Expertise Administration.

– Good Expertise into Undertaking & Program Administration in CX Area.

Ladies-friendly office:

Maternity and Paternity Advantages

Anticipated wage:

Location: India

Job date: Mon, 30 May 2022 05:07:24 GMT

Apply for the job now!

Click Here To Join Our Telegram Channel