Firm: Nbula Improvements LLP
Job description: Job OverviewWe’re in search of a dynamic particular person for a Junior degree Voice Processing function in varied BPO firms(Startek,Sagility,WNS and so forth.). This can be a full-time place positioned in Bangalore and Hyderabad. We welcome purposes from each freshers and those that deliver a little bit of expertise, aiming to excel within the realm of voice and chat processes.{Qualifications} and Expertise
- Proficiency in chat and voice course of is obligatory, as these expertise are essential for efficient communication and buyer interplay (Obligatory expertise).
- Exemplary communication expertise are wanted to make sure clear and concise interplay with shoppers (Obligatory talent).
- Expertise in worldwide voice processes will probably be helpful for dealing with numerous shopper bases effectively.
- We’re open to candidates with an undergraduate diploma who possess a eager curiosity in studying and growing their skilled talent set.
- The function fits freshers who’re keen to begin a rewarding profession in voice processing and associated providers.
- Gross sales expertise will probably be required to successfully handle and shut offers, selling firm providers to potential shoppers.
- Technical help expertise are crucial for resolving buyer queries and offering glorious customer support.
- A collaborative group participant who thrives in a dynamic surroundings and possesses a proactive strategy to problem-solving.
Roles and Tasks
- Interact with worldwide shoppers utilizing your voice processing expertise to supply glorious customer support and help.
- Make the most of chat and voice course of experience to help prospects effectively and resolve their queries.
- Collaborate with teammates to enhance service supply and implement finest practices in buyer interplay.
- Deal with gross sales inquiries, guiding potential shoppers by the gross sales course of with tact and professionalism.
- Determine and troubleshoot technical points, providing competent help and options to shoppers.
- Preserve and replace buyer information precisely within the database to make sure seamless follow-up processes.
- Help within the improvement of communication methods to reinforce model presence and buyer engagement.
- Contribute to a constructive group surroundings, supporting colleagues and collaborating in group improvement actions.
Anticipated wage:
Location: Bangalore, Karnataka
Job date: Sat, 22 Feb 2025 06:24:53 GMT
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