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News8Plus Job Recommendation : Customer Success Manager – IT (6-8 yrs)


Job title: Customer Success Manager – IT (6-8 yrs)

Company:

Job Description: Customer Success Manager

Location: Chennai

Experience: 6.0 – 8.0 Years

Must-Have :

– Working in a b2b product firm

– Experience in Customer success roles/client-facing roles

Skills Need:

– Hands-on experience in implementation of any products related to video conferencing, chatbots, marketing automation tools or technical helpdesk with an overall experience of 5-7 years and minimum 2-3 years of working in b2b saas organization is mandatory.

– The candidate should have worked in client-facing roles that involve Product demonstrations, meetings, and must have customer empathy.

– Must be comfortable making video calls and collaborating with internal teams

– Ability to perform under pressure and deadlines

– Good email & oral communication skills and problem-solving skills

– Hands-on experience of CRM tools, Excel and Powerpoint, Project management tools

Responsibilities:

– Provide product training to customers and work directly with them, typically in their first 30-60 days to ensure a smooth and successful transition.

– Researching, diagnosing, troubleshooting, and resolving customer issues

– Prepare Scope of Work, project plans, integration documents, etc, and get them signed off by customers.

– Provide detailed account walkthroughs and assist new customers by educating them and answering any follow-up questions

– Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

– Ensure proper recording and closure of all issues

– Prepare accurate and timely reports

– Document knowledge in the form of knowledge base tech notes and articles

Women-friendly workplace:

Maternity and Paternity Benefits

Expected Salary:

Location: Chennai, Tamil Nadu

Job Post Date: Fri, 07 May 2021 07:52:43 GMT

Apply for the job now!