Job title: Customer Success Manager – IT (6-8 yrs)
Job Description: Customer Success Manager
Experience: 6.0 – 8.0 Years
– Working in a b2b product firm
– Experience in Customer success roles/client-facing roles
– Hands-on experience in implementation of any products related to video conferencing, chatbots, marketing automation tools or technical helpdesk with an overall experience of 5-7 years and minimum 2-3 years of working in b2b saas organization is mandatory.
– The candidate should have worked in client-facing roles that involve Product demonstrations, meetings, and must have customer empathy.
– Must be comfortable making video calls and collaborating with internal teams
– Ability to perform under pressure and deadlines
– Good email & oral communication skills and problem-solving skills
– Hands-on experience of CRM tools, Excel and Powerpoint, Project management tools
– Provide product training to customers and work directly with them, typically in their first 30-60 days to ensure a smooth and successful transition.
– Researching, diagnosing, troubleshooting, and resolving customer issues
– Prepare Scope of Work, project plans, integration documents, etc, and get them signed off by customers.
– Provide detailed account walkthroughs and assist new customers by educating them and answering any follow-up questions
– Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
– Ensure proper recording and closure of all issues
– Prepare accurate and timely reports
– Document knowledge in the form of knowledge base tech notes and articles
Maternity and Paternity Benefits
Location: Chennai, Tamil Nadu
Job Post Date: Fri, 07 May 2021 07:52:43 GMT
Apply for the job now!
Best Laptops Under 40000 For WFH & Students
- Best Laptop Under 40000 – HP 15 10th Gen Intel Core i3 15.6-inch FHD Alexa Built-in Laptop (i3-10110U/4GB/1TB HDD/Win 10/MX130 2GB Graphics/ MS Office/Jet Black/1.74kg), 15s-du2060TX
- Best Laptop Under 40000 – HP 245 G7 Commercial Laptop (ATHLON-3050U, 4GB RAM, 1TB HDD, DOS – Doesn’t Come with Windows), 1S5E8PA – for Small and Medium Business
- Best Laptop Under 40k – Life Digital Laptop 15.6-inch (39.62 cms) (Intel Core i7, 4GB RAM, 256GB SSD, Windows 10), ZED AIR CX7
- Best Laptop Under 40000 – (Renewed) Lenovo Thinkpad Laptop X240 Intel Core i5 – 4300u Processor, 4 GB Ram & 256 GB SSD & 2TB HDD, Win10, 12.5 Inches 1.3 KG Ultralight Computer
- Best Laptop Under 40000 – HP 255 G8 Laptop 3K9U2PA (AMD Ryzen 3-3300/4GB Ram/ 512 GB SSD/ 15.6″ Inch HD/ Windows 10 Home / Dark Ash Black / 1 Year Warranty)
- Best Laptop Under 40000 – HP Chromebook 14a-na0003TU 14-inch (35.56 cms) Thin & Light Touchscreen Laptop (Intel N4020/4GB/64GB SSD + 256GB Expandable/Chrome OS/1.46 kgs Light), Mineral Silver
- Which Laptop Is Best? – (Renewed) Lenovo Thinkpad Laptop X240 Intel Core i5 – 4300u Processor, 4 GB Ram & 256 GB SSD, Win10, 12.5 Inches 1.3 KG Ultralight Computer