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Vacancy Job Alert : Vice President – US Card Collections – Training & Operations – BPO/ITeS

Job title: Vice President – US Card Collections – Coaching & Operations – BPO/ITeS


Job description: VP Course of Coaching – US Card Collections for an MNC BPO (Mumbai / Bangalore / Delhi)

This function might be accountable to guide the potential improvement groups throughout all purchasers/engagements for the US Assortment (Credit card) enterprise. Is anticipated to personal and govern finish to finish studying interventions throughout all phases of the enterprise.

This contains figuring out and assessing present and future coaching wants, repeatedly growing and enhancing coaching content material and supply strategies, companion with content material design staff to create e-learning programs and work with inside stakeholders and purchasers to help in assembly key KPIs


VP Coaching might be liable for the next and can report into the EVP Head of Functionality Improvement

– Oversee all Coaching wants

– Meet KRA’s as agreed and any that will get added because of enterprise wants

– Chargeable for growing and sustaining a coaching and improvement technique for the Enterprise

– Work with the enterprise leaders and managers to determine gaps and implement plans to shut and enhance

– To supervise and guarantee supply of key coaching and improvement initiatives

– Lead the Coaching operate for migration of recent companies from the Consumer website to desired work location.

– Work intently with the Consumer to grasp their product/service after which design/customise the coaching content material to make sure environment friendly information switch as could also be required.

– Have a framework for tutorial design and coaching analysis

– Work intently with Coaching Managers within the design and supply of studying frameworks, practices and options throughout the improvement of the coaching program. Suggest studying methodologies to greatest go well with audience.

– Plan for assets (People and Infrastructure) in a well timed method to keep away from delays and sure impression on enterprise deliverables.

– Design and execute robust governance plans to speak with the inner Prospects, Stakeholders and Purchasers to realize info, suggestions and approval.

– Co-ordinate with different centres to share greatest practices, steady enchancment of content material, supply and guarantee adherence to greatest practices recognized in FSL coaching and on-job coaching.

– Handle price range for the Coaching Operations

– Take part in key boards both at consumer website or some other website and be an envoy of Firstsource on the entire for the programme


– 16+ years of general expertise with 10+ years of coaching expertise in US Collections business with Credit card assortment associated area expertise

– Ought to have managed groups and coaching processes in US Assortment apply for at the very least 4 plus years

– Means to deal with complicated project and create overview of complicated initiatives and talk plans and approaches in clear, concise {and professional} method in verbal and written type.

– Expertise in coaching analysis strategies

– Educated to Degree degree

– Ought to have led a cross cultural staff

– Expertise of coaching and improvement supply methodologies – In individual and digital

– Expertise of growing and implementing coaching and improvement technique, coverage and initiatives. Confirmed observe report of working at managerial degree inside a coaching supply operate main a staff of coaching supply and design employees

– Means to work throughout the coaching cycle from coaching wants evaluation, design, supply and analysis

– Ought to have sound undertaking administration expertise

– Consumer/ Buyer Relationship Administration expertise

candidates can name us @ 040-40101210/8977001402.

Ladies-friendly office:

Maternity and Paternity Advantages

Anticipated wage:

Location: India

Job date: Thu, 27 Jan 2022 07:38:58 GMT

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